Principal Associate, Communications - Multimedia Specialist

Principal Associate, Communications - Multimedia SpecialistWe're looking for a Multimedia Specialist to join our team and support the visual and communications strategy for the President of Retail Bank & Premium Products. Our team is responsible for developing and implementing internal communications, planning events and creative materials that connect the President of Retail Bank & Premium Products, her leaders and more than 10,000 associates to the bold business goals ahead. Our work directly supports business programs and initiatives and helps cultivate the best associate experience ever. Our work is designed to tell our story internally and externally. Optimized against the right channels to show the impact our mission has on our Associates and Customers. By joining our team, you'll be expected to push the envelope, find a better way and strive to do the extraordinary.About the RoleWe're seeking a Multimedia Specialist to join the Banking & Premium Products Chief of Staff team who will be responsible for delivering best-in-class design graphics which help us tell the B&PP story. These creative elements will be featured in both local and portfolio-wide communication vehicles and will cover some of our most important moments that matter throughout the year. You'll inform and engage associates across the organization, helping them stay connected to our business priorities and feel engaged as part of our inclusive culture.You will partner closely with key stakeholders to uncover compelling story ideas, use strong creative judgement to consult on the most effective ways to bring those stories to life, deeply understand our associates' preferences by analyzing performance data and generating actionable insights, and manage the end-to-end graphic design process for digital and print assets. We're looking for someone who can partner with communicators to shape creative strategies and concepts for executive and associate storytelling, craft polished visual content, and bring fresh thinking to how we use graphic design to keep associates inspired and informed. Animation skills and light video editing capabilities are a plus.You will have the opportunity to frequently see your work showcased to an internal audience of more than 10,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel.ResponsibilitiesCreative Strategy & ConsultingPartner with communications and business stakeholders to understand objectives, audience needs and creative opportunities, translating them into compelling multimedia and visual storytelling strategies.Consult on the right creative approach for each request, using judgment to recommend, reshape or challenge solutions based on business priorities, audience needs, channel strategy and creative best practices.Develop and present creative concepts to communications and business stakeholders, influencing toward solutions that balance creativity, business needs, brand standards and associate experience.Multimedia Production & ExecutionLead end-to-end creative design and delivery of high visibility visual content, translating communications needs into compelling graphic design, digital assets, presentations, templates and other creative solutions.Manage external creative and production partners, determining when vendor support is appropriate and providing clear direction to ensure quality, timelines and budget expectations are met.Measurement & Continuous ImprovementAnalyze multimedia performance metrics, audience behaviors and feedback to identify what is working, where opportunities exist and how future creative approaches should evolve.Synthesize data and insights into clear recommendations and visualizations that help partners and leaders understand creative performance and make informed decisions.Establish and evolve meaningful measures of success for multimedia content, using results to continuously improve creative strategy, execution and audience impact.Creative Leadership & Business AcumenEnsure multimedia and visual assets meet a high bar for quality, accessibility, brand consistency and effectiveness across channels.Develop a deep understanding of the Banking & Premium Products business strategy, leaders and communications priorities, proactively identifying storytelling opportunities and sharing creative expertise and best practices across the team.Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.Basic Qualifications:High school diploma, GED or equivalent certificationAt least 3 years experience in graphic design or visual content creation in a corporate, agency, or production firm environmentAt least 2 years of experience in the Adobe Creative Cloud suite (Illustrator, Photoshop, InDesign)At least 2 years experience with Google Workspace (Slides, Docs, Sheets)Preferred Qualifications:Demonstrated experience developing visual concepts, branding assets, presentation designs, and marketing collateralA strong portfolio showcasing graphic design and visual storytelling workExperience in motion graphics, animation, or light video editing (After Effects, Premiere Pro)Comfortable working in a corporate environment and able to work quickly under tight deadlines