Operations Manager

The Operations Manager plays a critical role in driving day to day operational performance across Oxford Commons’ multi‑concept hospitality portfolio. Supporting the Director of Operations, this role is responsible for translating strategy into execution, ensuring operational consistency, leader development, and elevated guest experience across restaurants, private club operations, hotel food and beverage, event‑driven environments, and lifestyle amenities. This is a highly hands‑on leadership role, accountable for operational execution, coaching in the field, and ensuring teams perform to expectation in complex, fast‑moving environments. The Operations Manager owns outcomes within their scope and serves as a connector and problem‑solver across departments. The Operations Manager supports operations across the full Oxford Commons portfolio, including full‑service and fine‑dining restaurants, high‑volume lifestyle concepts, a modern private social club, hotel‑based food and beverage, event‑driven venues, and wellness and amenity‑based experiences. Core Responsibilities Operational Execution & Accountability Support the Director of Operations in delivering consistent performance across all properties Ensure operational standards, processes, and expectations are executed daily Identify operational gaps and take action to correct issues in real time Serve as a visible, engaged operational leader across assigned properties Guest Experience Elevation Ensure service execution consistently reflects Oxford Commons’ hospitality philosophy Observe and assess guest experience across dining rooms, club spaces, events, and shared environments Build leadership capability that drives exemplary service behavior, not just operational adherence Support the implementation of new service initiatives and experience enhancements Leader Support & Development Act as a coach and thought partner to General Managers, F&B and FOH Management teams Provide on‑the‑ground support, feedback, and accountability for execution Identify development needs and support leadership growth at the property level Help build leadership bench strength across concepts Cross‑Functional Coordination Work closely with Culinary teams to ensure FOH execution supports menu vision and service flow Partner with Programming and Events teams to support operational readiness for programming and private events Support alignment between FOH, BOH, Marketing, and Events to ensure seamless execution Help reinforce clear ownership, communication, and handoffs between teams Support labor planning, scheduling, and productivity goals in partnership with property leaders Demonstrate working knowledge of labor‑based workflows (LBW) and staffing models Monitor operational KPIs and flag risks or opportunities to the Director of Operations Help identify efficiencies that improve performance without compromising experience Culture & Community Model Oxford Commons values through presence, professionalism, and leadership Support a culture of accountability, collaboration, and pride in the work Help ensure teams feel connected to the broader Oxford Commons mission Support community‑facing initiatives and events through operational readiness Availability Expectations Maintain schedule flexibility, including evenings, weekends, holidays, and event hours, to support daily operations and on‑site leadership needs Be present during key operating periods, service windows, and events to support execution and team performance Adjust work schedule as required to meet operational demands and provide field‑based leadership across assigned properties Support extended or non‑traditional hours during peak periods, special events, or operational initiatives Qualifications 5-8+ years of progressive hospitality operations leadership experience Hands on leadership style with strong floor presence Working knowledge of labor strategy and scheduling models (LBW experience strongly preferred) Demonstrated strength in coaching leaders and driving alignment through influence, trust, and credibility Strong organizational and communication skills Comfortable operating in complexity and fast‑paced environments Ideal Candidate Profile Execution driven operator who thrives in the field Strong partner to Culinary, Events, and Programming teams Detail‑oriented but able to think beyond one concept at a time Calm under pressure with sound judgment Invested in people development and team success Health, Dental, Vision, Life, Disability and Supplemental Insurance (subject to applicable waiting periods) Generous PTO benefit (Salaried begin accruing at 20 days off annually) Sick Days & Paid Leave benefit Tuition Reimbursement 401(k) with matching Discounts Opportunity for Growth and Advancement Oxford Commons is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #J-18808-Ljbffr Pho Prime, LLC