Assistant Manager

Assistant Restaurant ManagerAn Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.Competencies:Great Focus:• Understands and exceeds guest expectations, needs and requirements• Displays a sense of urgency with guests• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through• Resolves guest concerns by following Brand recommended guest recovery processPassion for:• Sets and maintains high standards for self and others, acts as a role model• Consistently meets or exceeds goals• Contributes to the overall team performance; understands how his/her role relates to others• Sets, prioritizes and maintains focus on important activities• Reads and interprets reports to establish goals and deliver results• Seeks ideas and best practices from other individuals, teams, and networks and applies themProblem Solving and Decision Making:• Identifies and resolves issues and problems• Uses information at hand to make decisions and solve problems; includes others when necessary• Identifies root cause of a problem and implements a solution to prevent from recurring• Empowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:• Develops and maintains relationships with team members• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments• Encourages collaboration and teamwork• Leads others; negotiates and takes effective actionBuilding Effective Teams:• Identifies and communicates team goals• Monitors progress, measures results and holds others• Creates strong morale and engagement within the team• Accepts responsibilities for personal and team commitments• Recognizes and rewards employee's strengths, accomplishments and development• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict Management:• Seeks to understand conflict through active listening• Recognizes conflicts as an opportunity to learn and improve• Resolves situations using facts involved, ensuring consistency with policies and procedures• Escalates issues as appropriate• Developing Direct Reports and Others• Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly• Provides challenging assignments for the purpose of developing others• Uses coaching and feedback opportunities to improve performance• Identifies training needs and supports resources for development opportunitiesBusiness and Financial Acumen:• Understands guest and competition; translates and applies own expertise to address business opportunities• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals• Understands, analyzes and communicates the key performance/profit levers and manages to these measuresSkills and Qualifications:2 years of restaurant, retail, or supervisory experience with responsibility for financial results.Basic computer skillsFluent in spoken and written EnglishBasic math and financial managementResponsibilities:Schedule Requirements40-45 hours per weekAnytime availability. Friday and Sunday.Must work the days the General Manager has offPhysical Demands/Work EnvironmentThis position requires constant standing, walking, and moving for many hoursMay be required to be present before the restaurant opens, or when the restaurant closes, may be required to work various daily shifts to ensure the restaurant is performing excellentlyRequire access by the restaurant or management via phone at any time of dayAbility to lift 20-25 pounds on a regular basis, and up to 50 lbs occasionallyThe position does not require regular travel, but may occasionally travel for training or other business purposes, therefore reliable personal transportation is required (for bank deposits, etc)Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsTeam Environment:Assist to recruit, hire, onboard and develop employeesCommunicate job expectations to employeesHold team members accountable for their behavior and performance, addressing concerns promptlySupport the development of team membersOperational Excellence:Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedHelp prepare and complete action plans; implement production, productivity, quality and guest service standardsReview guest feedback and restaurant assessment results and implement action plans to drive system improvementsProfitability:Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingDrive sales goals and track resultsCompany IntroductionDunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.