Customer Care Representative

Remote Job Title: Customer Care Representative Department: Customer Care FLSA Status: Non-exempt (Full-Time) Reports to: Customer Care Supervisor Why Join Pinnacle Propane? At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses. We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: Great Benefits: Including medical, vision, dental insurances, amongst others. Life Insurance: Financial protection for you and your family. Community Volunteering Day: A paid day off to give back to the community and make a difference. Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones. Retirement Savings Plan: Employer contributions to help you save for the future. Position Summary The Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office. In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards. Essential Job Responsibilities Answering calls and handling customer queries Adhere to assigned schedule and perform all assigned task Provide first level support for customer complaints or issues Research / resolve customer inquires Discuss with direct supervisor, results of their daily, weekly, and monthly performance Accountable for satisfactory daily call answer rate and first call resolutions COMPETENCIES COMMUNICATION – must be able to effectively communicate with teammates, managers and customers INTERPERSONAL SKILLS – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges TEAMWORK – possesses the ability to work together toward a common vision PERFORMANCE MEASUREMENTS Independently performs tasks of a routine nature Consistently delivers quality work during allotted timeframes Demonstrates appropriate organizational skills Understands and ensures compliance with company policies and procedures Qualifications Education: High school diploma or equivalent required Experience / Abilities: Effective communication skills and ability to interact with all employees and customers Ability to resolve customer inquiries while maintaining a professional and calm demeanor Ability to remain organized and focused on attention to detail in a fast-paced environment Proficient in Microsoft Office Suite or related software Use of Microsoft Office & generally have high level of computer skills English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage Travel and Hours This position is full-time, standard operating hours Minimal travel may be required with this position as part of support responsibilities #J-18808-Ljbffr