Implementation Specialist / Quality Assurance Manager

Job Description

Job Description

Overview

JOB TITLE:

Implementation Specialist / Quality Assurance Manager

CAYUSE COMPANY:

Cayuse Civil Services, LLC

LOCATION

Tallahassee, Florida

SALARY:

$145,600-$170,289.60

EMPLOYEE TYPE:

Full-Time Hourly Exempt

TRAVEL

No

RELOCATION

No

Employment in this role is conditional upon successful execution of the contract by the client.

The current period of performance is scheduled to end on June 30, 2027; however, the client retains the unilateral right to extend the contract beyond this date by exercising one or more option periods, subject to the terms, conditions, and funding provisions of the awarded contract.

The Work

Implementation Specialist / Quality Assurance Manager serves as a senior implementation expert and primary point of contact for the client for all assigned project tasks. In this role, the Implementation Specialist will lead, plan, and coordinates Go-Live, Cutover, and Post-Implementation activities for the client, ensuring a controlled and successful transition from legacy systems to the target solution.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Leadership & Coordination

• Serve in a leadership capacity throughout the contract, acting as the primary representative for all assigned tasks and activities.
• Collaborate across divisions and offices to provide functional implementation guidance and ensure alignment with enterprise objectives, timelines, and constraints.
• Act as an Implementation expert, supporting the implementation of the Project and all related process transition activities from legacy systems to the target environment.

Implementation, Cutover, and Post Go-Live Planning

• Participate in recurring reviews of Implementation, Cutover, and Post Go-Live tasks in the DFS Project Schedule, as established by the Division, and refined with input.
• Develop and administer comprehensive Go-Live Implementation, Cutover, and Post-Implementation Strategies/Plans, in collaboration with teams responsible for cutover, deployment, and retirement of various systems.
• Ensure that all Cutover and Implementation plans align with the program and the Office of Information Technology (OIT) FLAIR retirement plan, including synchronization of timelines, dependencies, and risk posture.

Detailed Cutover & Readiness Activities

• Review, identify, create, collaborate on, and prepare detailed cutover schedules and checklists, including:

• • Task ownership and responsibility assignments.
  • Data migration and final reconciliation activities.
  • System configuration and change control steps.

• Business continuity and contingency planning, including fallback/rollback procedures.
• Identify, review, create, and collaborate on readiness and change activities, including:
• Organizational and operational Readiness Assessments.
• Detailed cutover planning and go/no-go criteria.
• Identification of training gaps and workforce readiness needs.
• Organizational change management and communications planning.
• Technical and operational readiness activities.
• Risk and issue identification, tracking, and mitigation.
• Hypercare and Post Go-Live Support planning and execution.

Project Support & Stakeholder Engagement

• Facilitate meetings and working sessions to promote teamwork, collaboration, and clear decision-making across stakeholder groups.
• Provide onboarding support to new team members and stakeholders engaged in cutover and implementation-related tasks.
• Support Go-Live Implementation by:

• Tracking risks and issues in real time.
• Assessing severity and impact.
• Implementing mitigation strategies and determining when escalation is required.

• Support go-live, Hypercare, and post go-live communication activities, including status updates, stakeholder briefings, and end-user communications.

Reporting, Metrics, and Evaluation

• Identify and create project reporting and metrics that track readiness and progress (e.g., dashboards, scorecards, and status reports) to satisfy executive and operational reporting needs.
• Research, collect, evaluate, and refine data and tools required to meet project reporting, analytics, and evaluation requirements.
• Provide transition services, including facilitating transition and close-out meetings and creating a comprehensive Lessons Learned document related to Go-Live Implementation, Cutover, and Post-Implementation Strategies/Plans.

Administrative & Contractual Requirements

• Perform all services as requested through Task Lists/Task Orders issued by the Department’s Contract Manager, in accordance with defined deadlines, task parameters, and scope.
• Adapt to changes in deadlines, task parameters, and scope as adjusted by the Department’s Contract Manager to align with evolving priorities, operational needs, or resource availability, ensuring all changes are documented in writing and incorporated into applicable task orders.
• Prepare and submit required deliverables, including but not limited to:

• Weekly Status Reports: Detailing the status of tasks, level of service provided, and projected completion dates for each assigned task.

• • Monthly Time Reports: Detailing tasks worked on each day and hours spent on each task, submitted via the A&A Time Log by the 5th day of the following month.

• Additional Documentation: Any additional documentation required by the Department’s Contract Manager to demonstrate performance and support invoicing.

• Perform other duties as assigned.

Qualifications

Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
• Minimum of 7 years of related experience working with business operations to implement large-scale software systems.
• Experience with:
  • Developing and conducting test processes for multiple types of systems, client users, and/or units across an organization.
  • Management, supervision, or serving in a team lead capacity.
  • Implementing ERP systems (PeopleSoft).
  • Managing user acceptance testing, including creating business test scripts, recording defects, and confirming business processes.
  • Managing projects and providing executive reports and briefings.
  • Managing the human element of large-scale software implementations, including creating communication and change management plans.
  • Managing business operational adaptation and process reengineering during major software system implementations.
  • Conducting readiness assessments to determine that a business organization’s people, processes, and technology are ready for a software implementation.
  • Cutover planning and execution.
• Highly proficient in spoken and written English.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• Ability to work on-site in Tallahassee, Florida.
• Experience working with a state government environment in Florida.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment with the ability to work onsite at the client’s facility.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.