Customer Success Manager

Client Success & Growth Manager Nurture Pro About Nurture Pro At Nurture Pro, we’re on a mission to help wedding and event venues book more tours, book more weddings, and create exceptional customer experiences through automation, AI, and modern marketing technology. We provide an all-in-one CRM and marketing platform built specifically for wedding and event venues. Our software combines lead management, marketing automation, texting, email marketing, calendars, AI, online reviews, sales pipelines, and reporting into one easy-to-use platform. Unlike traditional software companies, we don’t simply sell software—we partner with our clients to help them grow. Our success is measured by the success of every venue we serve. As we continue to grow, we’re looking for someone who loves helping people, enjoys technology, thrives in sales, and wants to build long‑term relationships with business owners. Position Summary The Client Success & Growth Manager owns the entire client journey—from the first demo call through onboarding, long‑term success, retention, and account growth. This is a hybrid role that combines: Sales Representative Product Specialist Customer Success Manager Account Manager Marketing Consultant Project Manager You’ll become the primary point of contact for many of our clients, helping them understand our platform, implement it successfully, and maximize their return on investment. If you enjoy building relationships, solving problems, presenting software, and helping businesses grow, this role is for you. Primary Responsibilities Sales & Business Development Serve as one of the primary sales representatives for Nurture Pro. Responsibilities include: Respond to inbound leads Conduct discovery calls Understand each prospect's business and sales process Deliver personalized product demonstrations via Zoom Explain the value of Nurture Pro and answer questions Follow up with prospects throughout the sales process Handle objections professionally Close qualified opportunities Maintain an organized CRM pipeline Collaborate with marketing to improve messaging and sales materials 2. Client Onboarding Ensure every new client launches successfully. Responsibilities include: Conduct onboarding kickoff meetings Collect onboarding information and assets Configure client accounts Set up calendars, pipelines, automations, and integrations Train clients on using the platform Coordinate with internal team members Keep onboarding projects moving on schedule Ensure clients successfully launch and begin using Nurture Pro 3. Client Success & Account Management Act as a trusted advisor to your assigned clients. Responsibilities include: Conduct recurring strategy calls Review client KPIs and business performance Recommend marketing improvements Help clients improve lead conversion Ensure clients are utilizing platform features Share best practices and new product updates Build strong long‑term client relationships 4. Client Support Deliver an exceptional customer experience. Responsibilities include: Respond to client questions in a timely manner Troubleshoot platform issues Record Loom videos when appropriate Coordinate with technical support when needed Escalate software bugs appropriately Follow through until issues are resolved Maintain excellent communication throughout the support process 5. Client Growth & Retention Help clients continue growing with Nurture Pro. Responsibilities include: Identify opportunities for additional services Present Premium features and AI products when appropriate Reduce client churn Conduct Quarterly Business Reviews Request testimonials and Google Reviews Generate referrals Monitor client satisfaction and proactively address concerns 6. Internal Operations Work closely with leadership to improve the company. Responsibilities include: Document processes and SOPs Update internal knowledge base Share client feedback with product and leadership Assist in improving onboarding processes Help develop training materials Collaborate with sales, marketing, and operations Key Performance Indicators (KPIs) Success in this role will be measured by: Sales Discovery calls completed Demo calls completed Demo-to-close conversion rate Monthly recurring revenue sold Sales cycle length Pipeline management Client onboarding completion rate Time to launch Client satisfaction (CSAT) Client retention Platform adoption Customer health score Client retention rate Churn rate Upsell revenue Referral generation Testimonials collected Google Reviews generated Required Qualifications 3+ years in Customer Success, Account Management, Sales, or a related client-facing role Experience presenting software over Zoom or in virtual meetings Excellent written and verbal communication skills Strong organization and project management abilities Ability to manage multiple clients simultaneously Comfortable learning new technology Strong problem-solving skills Professional, confident, and personable demeanor Preferred Qualifications Experience with any of the following is a plus: GoHighLevel HubSpot Salesforce CRM software Marketing automation Digital marketing agencies Wedding or hospitality industry SaaS software Zapier or Make.com AI tools such as ChatGPT or Claude Software You'll Use Nurture Pro (GoHighLevel) Google Workspace Gmail Google Calendar Google Drive Slack Zoom ClickUp Loom ChatGPT Claude Fathom AI Google Analytics Stripe Meta Business Suite What We’re Looking For Passionate about helping clients succeed Excellent at building relationships Comfortable leading sales conversations Organized and detail-oriented Self-motivated and accountable Tech-savvy and eager to learn Positive, professional, and solution-oriented Comfortable working in a fast‑paced startup environment Able to think strategically while executing daily tasks A proactive communicator who follows through on commitments Compensation Employment Type Full-Time (W-2 preferred) Remote Competitive base salary (based on experience) Performance bonuses Sales commissions Retention bonuses Growth opportunities as the company scales Reporting Structure Reports To Founder & CEO Works Closely With Sales Marketing Operations Technical Support Virtual Assistants Career Growth Senior Client Success & Growth Manager Client Success Team Lead Director of Client Success Director of Sales Head of Customer Experience Chief Operating Officer This role is designed for someone who wants to grow with Nurture Pro. Why Join Nurture Pro? At Nurture Pro, we’re building more than software—we’re building the leading growth platform for wedding and event venues. As an early team member, you’ll have the opportunity to make a meaningful impact, shape the client experience, and grow alongside the company. We value ownership, innovation, continuous learning, and exceptional service, and we’re looking for someone who is excited to help us create an outstanding experience for every client we serve. #J-18808-Ljbffr MeeBoss