Customer Service Specialist

Customer Service Representative

Are you looking for a challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Customer Service Representative to provide customer service duties at the National Forests in North Carolina Supervisors Office in support of disaster recovery efforts from Hurricane Helene within North Carolina's National Forests.

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

As the Customer Service Representative, you will provide customer service duties at the National Forests in North Carolina Supervisors Office, such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.

You will:

• Greet and assist visitors, callers, and community members with questions regarding recovery efforts, forest access, closures, permits, and available resources.
• Provide accurate, up-to-date information on disaster recovery operations, programs, and assistance opportunities.
• Direct inquiries to appropriate Forest Service staff or recovery team members.
• Assist with the preparation and distribution of outreach materials, fact sheets, and public notices.
• Maintain logs of inquiries, complaints, and requests for service; track resolution and follow up as needed.
• Support coordination with partner agencies, contractors, and local communities involved in recovery.
• Assist with scheduling, records management, and general administrative duties for the Supervisor's Office during recovery operations.
• Ensure customer interactions are handled with professionalism, empathy, and cultural sensitivity, especially for impacted communities.

You might be the professional we're looking for if you have:

• Authorization to work in the U.S. permanently, without sponsorship.
• Previous experience in customer service, public engagement, or administrative support.
• Strong communication (verbal and written) and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Ability to quickly learn and apply Forest Service policies, procedures, and recovery-related information.
• Excellent reading comprehension skills.
• Organization
• Initiative
• Reliability
• Professional Personal Presentation
• Attention to detail with timelines, and data management

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.