Senior NOC Engineer

Virtual Vocations Inc

Acting as the final technical escalation for complex incidents, the full-time Senior NOC Engineer will manage diagnostics across network, server, cloud, and backup platforms, mentor lower-tier engineers, and ensure adherence to SLAs and MTTR objectives in a remote environment. Key responsibilities Lead technical escalations for P1/P2 incidents and deliver post-incident remediation plans Conduct deep diagnostics to isolate root causes across various platforms and own problem management for chronic issues Engineer and execute complex changes, improving operational automation and monitoring effectiveness Required qualifications Extensive experience supporting Cisco Unified Contact Center Enterprise (UCCE) and related technologies Advanced expertise in SIP and Cisco Unified Border Element (CUBE) configurations Experience in Tier 3 NOC or Contact Center operations with a focus on major incident management Strong scripting skills in PowerShell, Python, or Bash, along with API integrations Understanding of LAN/WAN networking and IP voice performance in enterprise environments

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Vacancy posted 2 days ago

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