Lead LPN - Urgent Care

Lead LPN – Urgent Care Coordinate day‑to‑day patient flow as part of the healthcare team by assisting in planning and implementing patient care interventions and promoting high‑quality patient care in a professional, efficient, and safe manner. Key Responsibilities Assist in planning and implementing care interventions to ensure evidence‑based practice is adhered to. Direct and support team members to maintain high‑quality patient care. Collaborate with providers, supervisors, support staff and other organization members to ensure seamless workflow. Communicate effectively to support a cohesive work environment. Work with department managers to ensure compliance with the Urgent Care Association of America (UCA) standards and guidelines. Assist with training and orientation of new staff, including annual competencies and lab training. Assist with problem‑solving daily issues and bring to management as needed. Maintain up‑to‑date knowledge of relevant practices. Facilitate a 5‑star patient experience by serving as a department liaison and resource. Oversee COVID‑19 testing workflow. Assist with lab error resolution, specimen issues, and courier pickup schedules. Monitor site inventory and supply needs; place orders and troubleshoot purchasing issues. Review lab logbooks and emergency cart books. Cover staffing shortages with clinical duties as needed. Review department reports (pending status, missing charges, UC‑to‑ED transfers, etc.). Assist with chart reviews to monitor documentation and department goals. Assist with TelmedIQ provider schedules and clinical competencies. Maintain department forms/handouts at each site and assist with other duties within scope. Essential Functions Operate within all 6 UCC locations if needed and collaborate with all team members. Provide high‑quality patient care, maintain safety and compliance, and support staff training and workflow efficiency. Qualifications Education / Certifications / Licenses: Graduate of an LPN school program; current NYS LPN licensure; required to obtain CT LPN licensure within 3 months of hire; evidence of CT application within one month of hire; maintain CT and NY LPN license; BLS certified upon hire; IV and/or phlebotomy skills preferred; competency skill checklist completed within first 3 months. Skills & Competencies: Strong verbal and written communication; strong organizational and prioritization; excellent time management; ability to work independently and as part of a team; proficiency in EMR; critical thinking and good judgment in stressful situations. Pay Hourly rate: $33.99 – $42.50 (based on industry standards and experience/location). Benefits Participation in VillageMD benefit platform includes medical, dental, life, disability, vision, FSA coverages, and a 401(k) savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. #J-18808-Ljbffr