Web Design/Architect

OVERVIEW & PURPOSE

Performs professional and technical work in the development, management, and maintenance of the County’s primary internet and intranet websites. Oversees and coordinates the County’s official social media accounts and ensures proper archiving and retention of content across all platforms. This role performs advanced professional and technical work in the design, development, and maintenance of the County’s primary external website and internal intranet. Ensures a visually appealing, accessible, and high‑performing web presence by converting departmental content into web‑ready formats, monitoring site functionality and performance metrics, troubleshooting technical issues, and optimizing compatibility across major web browsers. Plans and implements enhancements based on user feedback, emerging technologies, and organizational needs. Additional responsibilities include managing and archiving official social media platforms in compliance with public records requirements, ensuring ADA accessibility compliance with current web standards, recording and broadcasting Board of Commissioners meetings, and maintaining the County’s PEG channel. Work is performed under the general supervision of the Chief Information Officer and is evaluated based on the quality, effectiveness, and impact of results achieved.

ESSENTIAL FUNCTIONS

Manages the County’s main website and intranet sites, ensuring proper operation, consistent structure, content, graphics, and links on all pages; trains departmental staff to update web content. Converts content from county departments and administrative staff into proper format for website updates; collaborates with managers and content providers to improve web functionality. Finds, evaluates, installs, and utilizes tools for creating web content and ensuring consistency. Maximizes the efficient dissemination of information via the Internet and intranet. Monitors the County’s web page logs for errors and performance, reporting potential issues or enhancements, and performing necessary adjustments. Explores, implements, and trains non‑technical staff to present information on the website using available technologies to promote easy access for citizens and employees. Explores ways to optimize the ability to find County services and information through search engine searches. Verifies that internal and external hyperlinks are live and direct to proper locations. Researches and recommends new hardware and software for the operation, expansion, or enhancement of the County’s web deployment; maintains related records and logs. Provides training to departmental staff on related web technologies. Heads the County Website Committee, working with members to explore new features, discuss design issues, and address department needs. Designs and maintains main county Facebook pages and news blogs; facilitates synchronization of information between the county’s social media services and web pages. Acts as liaison between the Information Technology Services Department and county staff regarding the county website; liaises with vendors such as CivicPlus, Site Improve, Archive Social, CivicHR, and CivicRec. Coordinates integration of services between the main web server and other related information servers, including the county Mapping server, Register of Deeds records server, and Tax Office real‑estate & tax billing data servers.

ADDITIONAL FUNCTIONS

Provides audio/visual services: attends, streams live, records, retrieves, and provides video files of County Commissioners meetings for the County website. Performs other duties as required.

KNOWLEDGE, SKILLS & ABILITIES

Thorough knowledge of relational databases, software, and hardware related to web technology and programming languages. Advanced experience with Microsoft and Adobe products including MS‑Visual Studio, Adobe Photoshop, Dreamweaver, MS‑Access, and SQL Server. Considerable knowledge of PC hardware and software, web‑related networking, Windows Server OS, IIS, and SharePoint Services 2013 and earlier. Experience with cross‑browser‑compatible web page development, CSS stylesheets, and WCAG 2.0 Content Accessibility Guidelines. Working knowledge of mobile web development. Working knowledge of the County’s programs and services. Skilled in graphics and website design. Skilled in customer service excellence and effective troubleshooting. Ability to develop and maintain effective working relationships with users and content contributors. Skilled in video editing. Ability to communicate effectively orally and in writing. Ability to keep current and pursue new information for internet and intranet operations.

EDUCATION & EXPERIENCE REQUIREMENTS

Graduation from a college with a Bachelor’s Degree in Computer Science and several years of experience in developing and maintaining websites preferred; or an equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS

Possession of a valid North Carolina Driver’s License. #J-18808-Ljbffr Iredell-County,-Nc