Client Services Coordinator

Job Description

Job Description

Description:

Full-Time or Part-Time

Certifix Live Scan and PostScan Mail are seeking a reliable, customer-focused team member to join our Boston office. This position combines customer support, fingerprinting services, and mail processing operations in a professional office environment.

The primary focus of this role is assisting nationwide Certifix applicants over the phone and by email with fingerprinting and background check services. In addition, this team member will assist local customers in-office with fingerprinting appointments and help process incoming mail for PostScan Mail customers.

We are looking for someone who is professional, detail-oriented, comfortable speaking with customers, and able to multitask in a fast-paced environment.

1. Provide customer support by phone and email for Certifix applicants nationwide
2. Assist customers with fingerprinting service questions, appointments, and application support
3. Perform in-office fingerprinting services for local customers
4. Process incoming mail and packages for PostScan Mail customers
5. Scan and upload mail items into the PostScan Mail system
6. Assist with mail forwarding, shredding, and customer pickup requests
7. Maintain accurate records and customer information
8. Provide a professional and welcoming experience for office visitors
9. Support general office operations and administrative tasks

1. Strong customer service and communication skills
2. Comfortable answering phones and assisting customers throughout the day
3. Professional, dependable, and detail-oriented
4. Basic computer and email skills
5. Ability to multitask and stay organized
6. Previous customer service or office experience preferred
7. Fingerprinting or shipping/mail center experience is a plus, but training will be provided

1. Full-time (40 hours) or part-time (20-25 hours) opportunities available
2. $18-$20 per hour
3. Located at our Boston office
4. Training provided on site
5. Opportunity to work with two growing nationwide service brands
6. Benefits for full time employees including: health, dental, vision, 401k, PTO and more

Certifix Live Scan provides fingerprinting and background check services nationwide. PostScan Mail is a leading virtual mailbox and mail management company that helps customers manage their postal mail online.