IT Engineering Manager - ServiceNow - Governance Technology & Enablement (GTE)

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.


Job Description:

Who we are


IT Risk and Compliance (IT R&C) is an enterprise function that provides services to reduce IT, regulatory, and compliance risks. The Governance Technology and Enablement team (GTE) supports the IT R&C organization with their technology and automation requirements, focused on ServiceNow Integrated Risk Management. GTE has an implementation focus on implementing and configuring the ServiceNow IRM module to meet business needs of TJX while connecting data integrations and reporting capabilities.


What You'll Do


In this position, you'll play a key role in building and evolving the Engineering foundation that powers our SAFe-based Agile Scrum Teams. You'll:

• Lead our Governance Technology and Enablement (GTE) teams and collaborate across all our engineering scrum teams, developers, and enterprise shared services
  
  

• Mentor and grow engineering associates, fostering a pipeline of future technical and people leaders.
  
  

• Drive engineering excellence & continuous improvement, foster innovation, and ensure alignment with business goals.
  
  

• Serve as a key decision-maker in architectural reviews, technical governance, and engineering standards.
  
  

• Ensure operational excellence and accountability for product health and delivery metrics.
  
  

• Establish and enforce platform governance standards while reducing technical debt to ensure a scalable, maintainable system.
  
  

• Act as an escalation point for technical delivery issues and cross-team dependencies.
  
  

• Manage professional services relationships and contracted workers
  
  

What You'll Bring (required)

• 10+ years of hands-on IT Manager & applicable engineering experience
  
  

• 5+ years of experience and successful record of leading and developing engineering teams, including direct people management and performance coaching.
  
  

• ServiceNow platform (foundational platform, Integrated Risk Management (IRM), custom applications, Software Asset Management (SAMPro), Contract Management (CM))
  
  

• Ability to quickly learn new technologies and communicate complex concepts clearly
  
  

• Experience collaborating across large, global organizations with a demonstrated drive for results
  
  

• Experience working in a SAFe Agile environments
  
  

• Proven ability to define and execute technology roadmaps that align with business goals and architectural standards.
  
  

• Experience managing estimations and project budget tracking.
  
  

• Strong team management and organizational skills; ability to lead, motivate, and direct a global, distributed workforce.
  
  

• Ability to influence across all levels of the organization
  
  

• Bachelor's degree in technology, information systems, or equivalent experience
  
  
  
  

Preferred:

• Experience with REST API application integrations and diverse application portfolios
  
  

• Experience with AI/ML, predictive analytics, and building production-grade, scalable solutions
  
  

• Exposure to Robot RPA automation (such as blue prism & power automate)
  
  

• Experience managing professional services partners and statement of work invoicing
  
  

• SAFe Agile certifications
  
  

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:
300 Value Way

Location:
USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of $128,600.00 to $167,200.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.