Residence Inn Cleveland Downtown Front Desk Manager OEM

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality were all about creating standout guest experiencesand as our Front Desk Manager OEM youll be leading the charge. Youll keep the front office running like a well-oiled machine making sure every guest is greeted with warmth efficiency and a smile. Youll be the go-to for smooth check-ins smart problem-solving and keeping occupancy and revenue on point. If youre a natural leader with a passion for hospitality and a knack for turning challenges into wins come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM) overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out making sure every guest feels welcomed heard and cared for throughout their stay.
• Front Desk Leader: Motivate coach and guide your team to shine. Youll keep standards high procedures smooth and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies and keep communication clear and effectivewhether youre chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience or a 4-year college degree with at least 1 year of related experience.
• 5 years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems spreadsheets and word processing.
• Effective in handling stressful high-pressure situations while maintaining composure and objectivity.
• Valid drivers license from the applicable state.

After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Located in the center of downtown Cleveland this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel.

Required Experience:

Manager