Assistant Site Manager

As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations. You will ensure operational excellence, develop the team, and provide outstanding customer experiences. This role combines hands‑on leadership with a focus on training, coaching, and supporting your team while driving sales, maintaining equipment, upholding safety standards, and ensuring the “Sparkle Assurance” quality for every customer. Key Responsibilities Team Development & Support Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations. Provide guidance and support to team members to help them improve and succeed. Support scheduling and shift management to ensure adequate staffing and fair workload. Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly. Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement. Customer Experience Greet customers warmly and ensure they feel welcomed and valued at every visit. Answer customer questions about services, membership options, and promotions clearly and courteously. Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary. Promote unlimited wash memberships and other services to enhance customer engagement and retention. Monitor the site for opportunities to improve customer experience and provide feedback or suggestions to the Site Leader. Operational Excellence Check equipment daily to ensure proper functionality and report any issues to the Site Leader. Support site safety by following protocols and helping team members maintain safe work practices. Assist with routine cleaning and maintenance to uphold quality standards. Monitor inventory levels of supplies and communicate restocking needs to the Site Leader. Identify operational challenges and suggest improvements to keep daily operations running smoothly. Sales Support Promote unlimited wash memberships and other services to customers during their visit. Assist in upselling additional services or products to help achieve site sales goals. Support the implementation of site promotions and marketing initiatives. Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue. Problem‑Solving and Decision Making Respond to customer concerns and questions, escalating to the Site Leader when necessary. Identify operational issues as they arise and suggest practical solutions to maintain smooth operations. Make quick, informed decisions to keep daily operations on track and minimize disruptions. Collaborate with team members to address challenges and improve overall site performance. #J-18808-Ljbffr