Dental Practice Manager

Job Description

Job Description

Job Title: Dental Practice Manager 
Department/Location:   Operations
Reports to: Territory Manager 
FLSA Status: Exempt

Company Overview 

ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland . Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training.

Position Summary  

The Dental Practice Manager plays a pivotal role in ensuring the smooth and efficient operation of the dental practice. Responsible for overseeing administrative tasks, financial management, and staff coordination, the Dental Practice Manager services as a central point of contact for both internal team members and external stakeholders. This role involves managing schedules, handling patient inquiries, maintaining records, and implementing office policies and procedures. The Dental Practice Manager also collaborates with dentists and other staff to optimize patient care delivery and enhance the overall patient experience. Exceptional organizational, communication, and strong leadership skills are essential for success in this role. 

Duties and Responsibilities 

The duties include, but are not limited to:  

• Serves as an office facilitator for all personnel by acting as liaison between office and Corporate and provides positive leadership 
• Supervises all treatment support systems and patient flow sequencing.  
• Maintains collection controls and systems 
• Monitors overall expenses in the office 
• Oversees daily closeout functions as well as daily deposit with the corporate office 
• Evaluates work performance of subordinates and mentors, counsels, and provides discipline when necessary 
• Performs miscellaneous job-related duties as assigned 

Qualifications 

• 5+ years’ work experience in a dental or medical office with at least 1+ years as supervisor or management level with direct reports required  
• Strong customer service orientation towards patients and staff 
• Easily able to learn new technologies and systems required 
• Ability to work in a fast-paced environment  
• Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed 
• Experience using Outlook, Word, Excel required 
• High School diploma or GED required 

Knowledge and Skills/Expected Competencies 

• Strong customer service orientation towards patients and staff. 
• Easily able to learn new technologies and systems as required. 
• Strong communication and interpersonal skills. 
• Ability to review critical issues, effectively solve problems and create action plans. 
• Ability to develop and implement new approaches to improve processes, procedures and the general work environment. 
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. 
• Ability to use independent judgement and to manage and impart confidential information. 

Benefits Summary

At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week):

• Medical Insurance : Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
• Vision Insurance : Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
• Flexible Spending & Health Savings Accounts : Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
• Additional Perks:
  • Employee Assistance Program (EAP)
  • Identity Theft & Fraud Protection
  • Legal Support Services
  • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.)
  • Wellness Programs
  • Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

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