Parking Facility Operator

Parking Facility Operator

The Downtown Investment Authority Department is actively seeking a Parking Facility Operator.

As a City of Jacksonville employee, you would have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is entry-level maintenance work in performing unskilled and semi-skilled manual labor tasks, which includes general maintenance and upkeep of public parking facilities, providing customer assistance with automated parking devices, collecting parking fees and providing parking instructions. Work requires ability to learn standardized work routines used in collecting fees and cleaning and maintaining parking facilities, which can be learned on the job. Contacts are primarily for the purpose of receiving and exchanging information, requiring normal courtesy, tact and effectiveness in dealing with others. Work follows established routines, standing instructions, and established procedures. Work is repetitive, however exercising good judgment is required to ensure satisfied customers. Work is performed primarily in a field environment of a parking facility with some time spent in a booth or office environment, but the risks and hazards are minimal, known, predictable, and controllable. Uses two-way radio and operates personal computers and other office equipment. Work involves moderate physical activity and demands which may include lifting objects, such as equipment and/or supplies weighing up to 50 pounds. The physical demands consist mainly of walking, standing, and sitting. Work includes night, weekend, and city-observed holiday operations and in extreme weather conditions. The work is performed under immediate supervision where the work assignments are well-detailed and well-prescribed by a superior or covered by established procedures and the worker is not permitted to deviate from established procedures.

Examples of Work

• Monitors assigned facility by walking the facility and ensuring the environment is safe and clean; takes necessary action to correct any situation to the contrary by performing general maintenance or custodial care of the assigned parking facility.
• Performs maintenance tasks, which may include painting, pressure washing, and landscaping.
• Performs custodial tasks including sweeping, dusting, and removal of debris and garbage.
• Monitors customer interaction with the facility ensuring their experience is safe, clean, effortless, and friendly.
• Monitors all automated parking devices and provides preventative maintenance and repair as necessary.
• Assists customers with the use of automated parking devices, issues tickets/invoices and/or observes customers obtaining tickets upon entry, as necessary.
• Collects money, makes change, and accounts for funds received, adhering to the established cash collection policy.
• Loads ticket dispenser; sets clocks for proper time and date; uses two-way radio; and operates control gates, as necessary.
• Observes activity in the facility and reports illegal or unauthorized parking, misuse and abuse of city property, or suspicious activities.
• Works after normal hours for special events by selling tickets for parkers.
• Retrieves reports from automated parking devices, resets computers as needed.
• Reads and complies with written instructions or procedures.
• Operates standard office equipment to include personal computer using word, spreadsheet, database, and related software and two-way radio.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related duties as required.

Knowledge, Skills and Abilities

• Knowledge of Public Parking Division Policies and Procedures Manual.
• Knowledge of various types and operation of equipment, parts, and supplies utilized within the division.
• Ability to coordinate, plan, and implement work schedule and special event schedule for each month.
• Ability to compute parking fees, collect money, make change, and account for funds received.
• Ability to read, comprehend, and apply written material.
• Ability to operate standard office equipment to include personal computer using word, spreadsheet, database, and related software, and other equipment utilized in operating and maintaining parking facilities.
• Ability to read and write English.
• Ability to follow verbal and written instructions.
• Ability to establish and maintain satisfactory working relationships with other employees and the public.
• Depending on assignment, must have ability to travel between various locations to meet the assignments of the position.

Open Requirements/Supplemental Information

• Ability to read and write English.
• Must be bondable.
• Public or private parking industry experience preferred.

Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class. Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver. The probationary period for this class is six months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make "View email address on click.appcast.io" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process, please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: View email address on click.appcast.io

Benefits

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.