Front Desk Supervisor
Massanutten Resort
Front Desk Supervisor
Massanutten Resort
The Front Desk Supervisor serves as a strategic liaison between management and staff to lead, coach, and develop the Front Desk team. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.
Required:
- Previous experience in customer service
- General computer skills
- Valid driver's license and approved DMV record
- High School diploma or equivalent
- Must be at least 18
Preferred:
- Prior supervisory experience
- Prior experience with hotel CRM and PMS software
Varies, including weekends
Varies, including evenings
Direct and support daily Front Desk operations
Monitor staff to ensure effective task completion
Oversee complaint resolution efforts
Reconcile daily cash deposits
Oversee frontline employee performance analysis
Serve as liaison between management and frontline employees
Assist in the training and development of frontline associates
Other duties as assigned by management
Vacancy posted 11 days ago
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