Knowledge Management Specialist

About Us Welcome to United Utility, a dynamic player in the electric utility industry, headquartered in the vibrant city of New Orleans, LA. As a trailblazer, we provide comprehensive and innovative offerings that bolster power infrastructure investments across the U.S. We proudly serve as the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects. Our Core Values are clear and simple: Safety, Quality, Integrity, and Professionalism. At United Utility, we craft power delivery solutions – built safe, engineered smart, and driven by what customers demand – fueling communities with reliable energy. We are the best-in-class, trusted partner delivering customer-centric Power Delivery Construction and Engineering solutions. About The Role The Work Management Specialist is responsible for providing support to field operations groups throughout the work order management, reporting, and closeout processes. The position interacts daily with operations, project management, and accounting personnel to ensure proper utilization and reporting of the Daily Field Report (DFR) process for revenue capture and the electronic timesheet process for cost capture. The WMS supports on-line work control processes, assists with the development of work packages, tracks work order status, reports status of work completed, and ensures that all project documentation is collected and submitted for project closeout. Key Responsibilities Primary point of communications with the customer on work order scheduling, status, changes, redlines and closeout. Provide field support for work order revision/field changes, problem resolution, and interpretation. Provide office support for the execution of work in the field. Coordinate with customer for order and delivery of major materials. Take ownership of customer issues until resolved, requesting assistance as needed. Report job status details to operations personnel and others as requested. Collaborate with other work groups to ensure desired customer experience. Coordinate with field operations to ensure all work order closeout requirements are met and all necessary documentation, forms, explanations, redlines, and changes are collected and submitted timely. Ensure all field reporting is submitted, approved, and recorded in a timely manner. Prepare invoice packet with all customer and UU required documentation to send to billing department. Coordinate with billing personnel to facilitate timely, accurate invoicing. Oversee the daily field reporting process to capture revenue and ensure accurate reporting and realization of the data coming in from the field. Oversee the daily electronic timesheet reporting process to ensure costs are accurately assigned to jobs. Prepare weekly timesheet files to submit to payroll. Assist in reconciling work order materials, labor, and equipment to represent actual field construction. Prepare for close-out of construction work orders in work management system and assist in resolving errors. Assist with managing field office and personnel supply needs. Key Qualifications High school diploma or equivalent; bachelor’s degree preferred. Proficient in work management and related computer applications. Highly Proficient in Microsoft Excel Spreadsheet. Must have at least five (3) years of relevant experience with experience in the distribution operations/construction industry preferred. Demonstrated experience in developing/maintaining project plans and schedules is preferred. Experience reading, evaluating, interpreting, and communicating provisions of contracts is preferred. Must have experience in performing, monitoring, and reviewing planning and scheduling functions. Must be proficient with PC operating systems and in several basic software applications, including Microsoft Office Suite software. Must be skilled in oral and written communication and fundamentals of work scheduling. Proven ability to demonstrate a high level of ethical behavior, integrity and trust. Must actively demonstrate the United Utility company values and support the United Utility Ethics and Standards. Must have the ability to obtain and maintain a working knowledge of United Utility and client technical manuals and procedures; to pass United Utility and client specific training and qualifications as required; subject to personnel call out as required in support of nuclear station emergent work requirements; to work overtime, to include shift work, weekends, and holidays as needed; and be able to pass all background and screening requirements for the position, to include drug and/or alcohol screening. Key Nice-To-Haves Knowledge of power delivery (transmission/distribution) work processes is preferred. Key Info (The salary for this position is $60,000-$65,000, paid in an hourly wage, depending on experience and qualifications. In addition to the base salary, this position may be eligible for a comprehensive benefits package including medical, dental, vision, 401K, and paid time off.) While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms. At United Utility, we value diversity and are committed to creating an inclusive and welcoming environment for all candidates. We encourage individuals of all backgrounds and experiences to apply. Join us in shaping the future of the electric utility industry, where your skills and expertise will make a meaningful impact on our mission. We look forward to welcoming you to our team! Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at View email address on click.appcast.io Equal Opportunity Employer is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr