Team Member

Join The KidZania Team

KidZania is looking for outgoing, energetic, and engaging people to join the Operations Team in several departments within our Edu-tainment Park! KidZania is a dynamic city built to inspire, educate, and empower kids, including toddlers to teens, through immersive learning experiences. Interacting with children is the essence of what we do here at KidZania, and it is the most important part of any position within the Park.

KidZania is open year-round with a focus on being available for field trips and family outings. Primary staffing needs are during the school year, over school holidays, and on weekends.

Fall & Spring - Field Trip Season - November through May

During this time KidZania is open from 9am until 3pm on weekdays, Tuesday through Thursday. Fridays through Sunday KidZania is open to the public from 12pm-7:00pm. Mondays KidZania is only open during Federal or school designated holidays, or special events.

Summer - High Season - June through Mid-August

During this time KidZania is open to the public Monday through Sunday 12pm-7:00pm. High Season ends at the time most local school districts return for back-to-school, typically early-mid August.

Fall - Low Season - Mid-August through October

During this time KidZania is open to the public Saturday & Sunday 12pm-7:00pm. Thursdays and Fridays may be open to the public and rotate seasonally during this period, and also in alignment with Federal or school holidays. Various projects and park scheduling during this period can mean some availability is open or optional during weekdays.

Positions Available:

• Activities Team Member - Runs activities with the children, guiding them through immersive learning experiences where they role-play in various career fields. Engaging and interacting with children is the essential part of the role.
• Party/Event Host - Facilitates all birthday party events at KidZania on weekends and some holidays. Duties include, setting up party rooms and creating a relaxed positive environment, helping setup and serve the food to guests, answering questions and concerns and following all safety measures.
• Food & Beverage Team Member- Ensure customer service satisfaction through food and beverage services within the park. Service areas include a bakery, quick service, and fast-food restaurants. Team member should be confident taking orders, handling money, and processing point-of-sale.
• Point of Sales - Customer service experts who provide assistance to guests, answer questions, and exhibit enthusiastic salesmanship. They can explain and sell, upsell while providing detailed information about KidZania's services as well as displaying accuracy and integrity in handling all forms of currency.
• Janitorial - Responsible for creating a welcoming environment for guests and staff by maintaining cleanliness within the park facility, office spaces, and around the perimeter of the facility. Attention to detail is integral to ensure the health and safety of our personnel and guests.
• Security - Uniformed position providing security and loss prevention services within the park. Patrolling property monitoring surveillance equipment as well as inspecting access points and permitting entry to ensure a safe and accommodating atmosphere for children and families. Some experience required. (Level II, unarmed)
• Maintenance - Ensure the facility remains functional and well-maintained daily. This hands-on role requires prior maintenance or handyman experience, along with strong problem-solving skills and initiative.
• Operations Leader - Leaders in the Park provide guidance to all other positions, manage and assist staff, and provide excellent service to guests. They are the problem solvers and organizers of the facility, making sure all daily operations are communicated clearly and run smoothly. Some previous experience in management, guest services, and/or hospitality may be required.

Responsibilities & Requirements Our Team Members Must:

• Be comfortable working with children.
• Deliver warm and welcoming guest experiences with outstanding customer service.
• Create a fun, exciting atmosphere for children and families.
• Show positivity, teamwork, patience, flexibility, resilience, and care.
• Be punctual and reliable.
• Maintain all standards of cleanliness in the park.
• Communicate effectively with teammates, management, parents, children, and guests.
• Maintain professionalism and uphold KidZania's values in daily work.
• Must have basic math skills.

Pay & Benefits:

• Pay starting at $13/hour for most roles; varies by position and previous experience.
• Flexible schedule
• Paid time off
• Creative, exciting environment
• Internal growth opportunities
• Park passes & employee discounts
• Paid training
• Referral program

Physical Requirements:

• Stand for long periods, walking throughout the facility.
• Regularly kneel, squat, crawl, climb, and lift /carry up to 20lbs.
• Work in loud, crowded spaces with frequent interaction.
• Speak clearly and project voice throughout the day.
• Memorize and recite information consistently.

Job Types

• Monday to Friday
• Thursday/Friday to Sunday
• Field Trip Only - 9am-3pm weekdays - Tuesday to Friday

Want to work in a fun-filled environment with a team that's focused on excitement, education, and entertainment? Come join the KidZania team!