Delivery Director

About KinaxisElevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis.In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.LocationThis is a remote position. You can work from home and be located anywhere in the USA.About The RoleThe Director, Delivery is a senior leader responsible for managing a portfolio of complex, large-scale projects/programs for regional and global clients. Operating within a matrix structure, this role drives successful delivery of Kinaxis' Maestro solution by leveraging deep supply chain expertise, technical acumen, and project leadership. The Director balances delivery on single-focus client projects with oversight of multi-year rollouts, managing risk, stakeholders, and commercial outcomes to ensure on-time, on-budget delivery.Key ResponsibilitiesLead a portfolio of implementation projects and operate as the business leader for assigned book of business. Guide a Professional Services team comprising of technical/data, supply chain solution and delivery management professionals to deliver on customer commitments.Manage a high-performing team and drive achievement of team utilization, revenue and management targets by fostering a culture of accountability, innovation, and continuous improvement.Provide day-to-day team leadership by supporting direct reports with their professional growth through coaching, mentoring, performance management, and career development.Serve as a trusted advisor on key accounts by delivering strategic recommendations. Guide effective program execution while balancing organizational risks and opportunities in assigned projects.Support regional talent strategy through talent planning, compensation planning, and organizational design to align skills and resources with evolving business needs.Take ownership for client satisfaction and manage delivery excellence by proactively managing client expectations, providing necessary leadership in finding optimal solutions to issues, mitigating risks such as scope creep and competing priorities, while representing both the client and Kinaxis' best interests.Leadership in the evolution of Professional Services strategy, including methodology enhancements and readiness planning for new product functionality.Maintain strong relationships with partners, vendors, and internal stakeholders to ensure seamless execution across all phases of the engagement lifecycle.Work with the Sales team, Client Partners and Directors to develop and support client services solution roadmap. Administer projects across the engagement lifecycle.Drive cross-functional collaboration by synthesizing field feedback into initiatives that enhance customer value, support resolution of account issues and ensure internal alignment.Serve as the primary conduit of information on assigned programs, including current status, milestones, issues, updates and insights for executive sponsors and senior stakeholders, both internally and externally.Primary Skills and QualificationsBachelor's degree in Computer Science, Supply Chain, Business or related post-secondary education.Minimum 10 years of progressive Supply Chain industry experience, managing large-scale implementations in software consulting services, with at least 7 years progressive experience managing teams.Deep understanding of the supply chain industry, including key challenges, trends, and competitive landscape.Proven record of leading complex and/or matrix global teams to execute on time and on budget.In-depth Technical Project Management expertise, with at least 7 years history of implementing complex software solutions and delivering on multi-phase projects for Enterprise or global clients.Advanced communication skills, with the ability to communicate technical concepts to non-technical stakeholders and build consensus around strategies and initiatives.Ability to influence and manage stakeholders up to C-level executives in complex customer ecosystems.Ability to manage and prioritize team workloads in an environment of ongoing urgency, ambiguity, and change.Strong interpersonal skills with a desire to coach, mentor and develop others.Ability to travel as required.Work With ImpactOur platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every day— when we see store shelves stocked, when medications are available for our loved ones, and so much more.Work with Fortune 500 BrandsCompanies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.Social Responsibility at KinaxisOur Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.BenefitsFlexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)Flexible work optionsPhysical and mental well-being programsRegularly scheduled virtual fitness classesMentorship programs and training and career developmentRecognition programs and referral rewardsHackathonsFor more information, visit the Kinaxis web site at or the company's blog at welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at View email address on click.appcast.io. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.J-18808-Ljbffr Kinaxis