Customer Support Specialist
ACT Innovations
Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus Troubleshoot software, workflow, and user-related issues across ACT platforms, including printer connectivity and driver issues for laboratory equipment Remotely access customer computers using screen-sharing tools to diagnose and resolve software and configuration issues in real time Troubleshoot communication issues between the Paracelsus relay and laboratory analyzers used for screening tests, escalating to senior team members when needed Answer user questions about Paracelsus (Laboratory Information System) workflows and functionality; remotely access customer systems as needed to resolve urgent issues in an active lab environment and enter support tickets on behalf of users Support DCCM users with workflow questions and case management tasks; create and manage support tickets on behalf of users navigating this virtual client filing system for specialty courts Document support interactions and resolutions within our ticketing system Escalate complex issues to the designated senior team member when needed Assist with software testing, QA efforts, and creation of customer-facing release notes for software updates and enhancements during slower support periods Help maintain internal support documentation and knowledge base articles Participate in team meetings, training sessions, and product education opportunities Occasionally assist with customer onboarding, implementations, or future travel opportunities as needed #J-18808-Ljbffr ACT Innovations
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Support Specialist in Florida, NY vacancy
$75k - $106k
...professional growth. Find your future with us. Boeing Global Services (BGS), Distribution Business , is looking for an Experienced Customer Support Specialist to join our team in Hialeah, FL. Position Responsibilities: Reviews of customer purchase orders to assess requirements....SuggestedPermanent employmentContract workWork experience placementRelocationVisa sponsorshipWork visaRelocation packageFlexible hoursShift workDay shiftThe Boeing Company
Florida, NY7 days ago- ...ABB Inc. is seeking a Customer Operations role based in Lake Mary, FL, onsite, to provide technical, order, and payment-related assistance to customers. You will coordinate with Sales, Operations, and SCM to drive case ownership and improve customer satisfaction. Ideal...Suggested
ABB
Florida, NY10 hours ago - ...Onsite Customer Support Specialist in Miami FL 33018 What We’re Looking For 1–3 years of experience in a Customer Support role Strong Microsoft Office skills, especially Excel (VLOOKUPs, Pivot Tables) Ability to manage multiple priorities in a fast‑moving environment Excellent...SuggestedWork at office
Insight Global
Florida, NY3 days ago - ...listening skills is a must, the ability to understand the reason for customers call and provide the best experience while ensuring we direct... ...and appointment setting and follow up calls. This role is a support role to our sales agents. Essential Functions The essential...SuggestedContract workWork experience placementFlexible hoursAfternoon shift
- The Customer Support Specialist is responsible for interfacing with customers in both in‑person, phone, and e‑mail interactions. The Customer Support Specialist develops and maintains positive customer relations and coordinates with various functions within the company...SuggestedContract workWork at office
$36k - $42k
Job Description We are seeking a Customer Support Specialist to join our team! Our team is growing, and we are looking for candidates who are flexible, trainable, and motivated to succeed. This role offers full training, no experience required, competitive compensation,...Flexible hours- ...solutions to market quickly and efficiently, and then we deploy and support these large-scale fleets of devices to make our client’s... ...exceeding client expectations Qualifications 2+ years of experience in customer success, software customer service experience is strongly...
- ...driva det som driver världen. Denna position rapporterar till: Customer Operations Manager In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate...Temporary workMonday to Friday
- A healthcare services provider is seeking a Bilingual Customer Service Representative to provide support and service to patients and clients. This remote role requires handling high-volume calls related to billing and medical claims, using established procedures to ensure...Remote work
GetixHealth
Florida, NY3 days ago - ...Ingram Micro, Inc. is seeking a Customer Support Specialist located in Town of Florida, NY. This role acts as the first point of contact for customers, addressing inquiries about products and services, ensuring a seamless customer experience. The ideal candidate will have...
Ingram Micro
Florida, NY2 days ago $18 - $19.5 per hour
Phoenix Data Corporation Inc is seeking a Call Center Representative to provide exceptional inbound customer service. This permanent full-time remote role offers a salary range of $18.00 to $19.50 per hour and requires candidates to reside in certain states. The position...Remote jobHourly payPermanent employmentFull time- ...A leading customer service firm in Town of Florida is seeking to hire a Customer Service Associate. You will be responsible for communicating with customers through phone, email, and chat while providing knowledgeable answers regarding products and services. The role...
Dexian
Florida, NY2 days ago $20 per hour
Data Entry and Customer Support Specialist EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran...Hourly payFull timePart timeWork at officeShift work- ...located in the Town of Florida, NY, is seeking a dedicated representative to build customer relationships and promote our equipment sales. The role focuses on delivering customer support and technical assistance while enhancing overall customer experience. This position...
- Abbott Laboratories in Lake Mary, FL is seeking a Customer Service Specialist to deliver exceptional service and manage equipment, accessory, and wound care supply orders. You will be the primary contact for customers and vendors, ensuring timely processing and compliant...
- SkyBridge Healthcare is seeking a dependable Customer Service Representative to join their remote team. In this role, you will assist customers over the phone, troubleshoot issues, and guide them through online tools provided. The ideal candidate will have a high school...Remote jobFlexible hours
- Tp-8f723eaf is seeking a Bilingual Customer Service Specialist for an on-site role in North Lauderdale, Florida. You will manage inbound and outbound... ...experience. The position offers comprehensive health benefits and a supportive team environment. #J-18808-Ljbffr Tp-8f723eaf
- A leading eCommerce brand in New York is seeking a Customer Support Associate to enhance customer interactions and leverage AI tools for exceptional service. This role demands swift problem-solving skills, a typing speed of 50+ WPM, and proficiency with customer support...Hourly pay
- A vibrant beauty company is seeking a Customer Support Representative based in the US, focusing on exceptional customer care across various channels. Responsibilities include managing inquiries, providing product guidance, and collaborating with teams to enhance customer...
$20k - $65k
Customer Support Specialist - Travel Industry (Remote) Location: Remote - USA Based Schedule: Flexible | Part-Time or Full-Time Options About Us We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts...Remote jobFull timePart timeFlexible hours- A leading staffing firm is seeking an Onsite Customer Support Specialist in New York. This role involves analyzing supplier and customer data, processing orders, and resolving delivery issues. Candidates should have 1-3 years of customer support experience and strong Microsoft...Work at office
- ShipSticks is looking for a motivated Customer Support Specialist to join our team in the Town of Florida, New York. This role offers full training and does not require prior experience. Key responsibilities include handling customer inquiries, providing service information...
- Customer Support Specialist (Flexible Schedule) We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry . This role is ideal for individuals who enjoy helping others, communicating clearly, and working...Full timePart timeFlexible hours
- MCI Careers is hiring Remote Call Center Representatives to join their customer support team in New York. The ideal candidates will provide exceptional service and support while working from home in a fast-paced environment. Responsibilities include answering calls, resolving...Remote jobWork from home
- Ingram Micro Inc is seeking a Customer Support Specialist to serve as the first point of contact for customers, handling inquiries, tracking orders, and resolving discrepancies. This role demands strong problem-solving skills and the capacity to manage multiple priorities...
- Ingram Micro is seeking a Customer Support Representative who is bilingual in Spanish to join their team in a hybrid role. You will be the first point of contact for customers, handling inquiries, resolving issues, and supporting order tracking and returns. The ideal candidate...
- Cascade Services is looking for a Customer Support Specialist in the Town of Florida, New York. This role involves handling customer interactions through in-person, phone, and email communications while ensuring customer requests are managed effectively. The ideal candidate...
$23.6 per hour
6035 - Ft Myers - 3000 Colonial Blvd, Ft. Myers, Florida, 33966 CarMax, the way your career should be! Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between...Hourly payFull timeFlexible hoursNight shiftCarMax Business Services LLC
Florida, NY2 days ago$36.06 - $40.87 per hour
...Product Support Specialist The Product Support Specialist provides comprehensive technical and customer support for our client's product line. This role blends hands‑on troubleshooting, customer communication, order coordination, and operational follow‑up to ensure that...Contract workTemporary workActalent
Florida, NY2 days ago- ...advancement Paid time off Training & development Role Description As a Customer Relations Representative with Brady Insurance and Financial... ..., and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer...
Brady Insurance and Financial Services - Allstate
Florida, NY3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist. Be the first to apply!
Related searches
- insurance customer service advisor Florida, NY
- senior customer service advisor Florida, NY
- customer service representative hiring Florida, NY
- customer service representative data entry Florida, NY
- customer associate Florida, NY
- customer service representative 1st shift Florida, NY
- customer retention representative Florida, NY
- customer happiness specialist Florida, NY
- customer advisor Florida, NY
- virtual customer service advisor Florida, NY