Business Systems & Implementation Manager

Job Description

About HATCH

HATCH for Hunger is a mission-driven nonprofit connecting protein producers with food banks and hunger-relief partners. As we expand our reach, we are investing in modern, connected business systems that improve how we manage orders, transportation, finance, relationships, and reporting.

The opportunity

We are seeking an experienced, hands-on leader to manage HATCH's enterprise business-systems implementation from planning through go-live and long-term operations. You will lead the integrated delivery plan, coordinate functional teams and vendors, and ensure NetSuite, Shipwell, HubSpot, and reporting tools work together reliably. Strong ERP implementation experience is our priority, ideally NetSuite or a comparable cloud ERP. You do not need expertise in all three platform types; CRM and TMS knowledge can be developed with our partners. This role combines end-to-end implementation management, vendor accountability, application ownership, and continuous improvement.

What you will own

• Lead implementations, upgrades, and enhancements across finance, procurement, logistics, sales, and partner management. Own the end-to-end program plan, workstreams, milestones, schedules, budgets, dependencies, risks, decisions, stakeholder communications, and vendor deliverables.

• Own and maintain one prioritized business-technology roadmap with the COO and functional leaders; translate needs into clear scope, outcomes, owners, and sequenced delivery plans.

• Guide HATCH’s planned rollout: Shipwell TMS first (Q4 2026/Q1 2027), NetSuite ERP/order management in H1 2027, and HubSpot CRM/marketing beginning around late Q1–Q2 2027, with timing subject to readiness.

• Coordinate Shipwell and NetSuite partners early to resolve overlapping functionality, system-of-record decisions, data flows, and integration specifications before major build decisions.

• Own internal accountability for cross-platform integration outcomes; obtain specialist design/build support for complex APIs, customizations, and middleware; coordinate architecture review and technical acceptance.

• Lead vendor selection and manage partner relationships, statements of work, service expectations, renewals, contract negotiations, escalations, and deliverable acceptance; authorized HATCH leaders approve contracts and financial commitments. Before engagements end, ensure consultants transfer knowledge, documentation, administrative access, and support procedures.

• Lead cross-functional process design, end-to-end testing, training, go-live readiness, release management, and adoption; coordinate functional owners and secure business approval before production changes.

• Guide legacy-system transition: avoid disposable Salesforce integrations; keep QuickBooks operational separately until NetSuite migration, reconciliation, and finance-approved cutover are complete.

• After launch, you’ll own application support priorities, system performance, vendor escalations, and the enhancement backlog. Provide escalation coverage and backup user support or basic administration as needed; the Analyst handles routine first-line support.

• Coordinate HATCH’s IT/security provider and platform vendors on Microsoft Entra sign-in, MFA, least-privilege access, security readiness, and continuity planning; track remediation and communicate unresolved risks to the COO.

• Identify and prioritize practical reporting, workflow automation, and AI opportunities; run user-centered pilots, validate data and access safeguards, and measure time saved, adoption, and business value before scaling.

How this role works with others

You will be HATCH's day-to-day owner of the business-systems implementation program and ongoing application environment. The COO serves as executive sponsor; business leaders own functional requirements and signoff. The Business Systems Analyst supports configuration, testing, documentation, data quality, and users. External specialists provide advanced integration development, architecture, and security expertise.

What you bring

• Approximately 5–8+ years of experience delivering ERP or comparable enterprise business-application implementations, including post-launch application ownership and vendor management.

• Strong ERP background preferred (NetSuite especially valuable; experience with comparable cloud ERP platforms welcomed). Familiarity with CRM and TMS systems is useful, but expertise in all three is not expected.

• Strong judgment in scope, integration dependencies, data stewardship, UAT, release readiness, and business-process improvement.

• Excellent communication with frontline teams, leadership, and external vendors; willingness to work hands-on in a lean, mission-driven organization.

• Experience in distribution, supply chain, logistics, manufacturing, or a growing organization is a plus. Degree or equivalent practical experience; project certifications are welcomed but not required.

Success in the first six months

Within six months, you will establish one agreed technology roadmap and ownership model; maintain credible implementation plans and budget visibility; document critical workflows, integration decisions, and vendor handoffs; coordinate business-approved testing and training; and establish repeatable support, enhancement, and security follow-through. Delivery targets will reflect the implementation stage when you join.

Work arrangement and compensation

Full-time, primarily in person in the Indianapolis area.

Anticipated base salary: $105,000–$125,000, depending on experience, specialized platform skills, and overall qualifications. Additional employment details will be discussed during the recruiting process.