Patient Services Representative

Working remotely in a full-time capacity, the Patient Services Representative will manage inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries, scheduling appointments, and ensuring accurate documentation of patient information. Key responsibilities Handle patient inquiries and resolve issues using various communication tools, ensuring a professional and empathetic approach Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients Document patient interactions and relay information to practices according to established guidelines Required qualifications High School diploma or GED required Strong computer skills, including proficiency in Microsoft Office applications Ability to explain complex healthcare issues to patients with empathy Experience in a customer service role, preferably in a healthcare setting Familiarity with electronic health record systems, such as Epic, is a plus Virtual Vocations Inc