Commercial Project Manager - Enterprise MxU

Job Description

Job Description

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us.

The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you!

Ting is a fiber-first internet service provider on a mission to build and operate world-class gigabit networks in the communities we serve. Our Commercial Services team brings that same commitment to businesses, MDU properties, and enterprise customers — delivering reliable, high-performance connectivity backed by a team that genuinely cares about the customer experience. As a Commercial Project Manager at Ting, you will own the end-to-end delivery lifecycle for a portfolio of Bulk Internet, Enterprise DIA, and Commercial PON projects across multiple markets. From the moment a contract is signed, you are the central point of accountability — orchestrating internal teams, field vendors, and customers to bring each project in on time, on scope, and on budget. You will work cross-functionally with Networks, OSP, Field Operations, Finance, Sales, and Support to ensure every workstream stays aligned and every customer gets a delivery experience worthy of the Ting brand.

This role demands both technical fluency and the interpersonal polish to navigate multi-stakeholder environments with confidence. If you thrive in a fast-moving, start-up-style environment within a larger organization — where ownership is real and no two days look the same — this role is for you.

Please note that his role is required to be based in one of the following Ting Towns: Holly Springs, Centennial or Charlottesville.

Pre-Construction & Design

• Review and validate cost estimates submitted during the pre-sales phase; flag discrepancies and partner with Sales Engineering to finalize scopes of work.

• Lead desktop design reviews for new commercial builds, including route analysis, strand mapping, and facilities assessments for MDU, enterprise, and PON deployments.

• Identify permitting requirements early and initiate the application process with municipalities, utilities, and right-of-way authorities to protect project timelines.

Post-Contract Delivery Management

• Serve as the primary project owner following contract execution, managing project kick-off, milestone tracking, and schedule adherence across all workstreams.

• Develop and maintain detailed project schedules that account for permitting lead times, vendor availability, material procurement, and customer readiness windows.

• Coordinate drop construction and installation phases, ensuring field vendors are resourced, sequenced correctly, and executing to spec.

• Evaluate and communicate project risk proactively; develop mitigation plans and escalate blockers with recommended solutions — not just problems.

• Act as a key business representative in helping to resolve a wide variety of day-to-day issues as they arise across active projects.

Vendor Resourcing & Management

• Source, onboard, and manage field vendors and subcontractors across active projects.

• Hold vendors accountable to quality standards, safety requirements, and contractual timelines; conduct performance reviews and document outcomes.

• Manage change orders and scope adjustments, maintaining margin discipline throughout the project lifecycle.

• Build the vendor relationships necessary to ensure reliable resourcing, responsive communication, and consistent field execution across all markets.

Purchase Orders, NTP & Budget Control

• Own the PO issuance process for all vendor engagements — ensuring purchase orders are properly scoped, approved, and issued before any field work commences.

• Coordinate and track all internal approvals required prior to project mobilization, and issue Notice to Proceed (NTP) to vendors only once full authorization is secured.

• Maintain a live project cost tracker for each active project, reconciling actual spend against the approved cost estimate at every major milestone.

• Monitor vendor invoices and progress billings against PO values; flag variances early and work with Finance and Operations to resolve discrepancies before they become overages.

• Proactively identify cost risk — scope creep, unanticipated permitting fees, materials changes — and escalate with a mitigation plan to protect project margin.

• Produce end-of-project budget variance reports, documenting final cost vs. estimate and contributing findings to future estimate calibration and vendor pricing reviews.

Customer Communication & Experience

• Act as the primary customer-facing point of contact throughout delivery, setting expectations clearly and maintaining a professional, proactive communication cadence.

• Develop project status reports and executive summaries for commercial customers and internal stakeholders.

• Coordinate customer-side readiness milestones (inside wiring, equipment staging, access provisioning) to eliminate last-mile delays.

• Navigate difficult conversations — schedule slippage, scope changes, vendor delays — with transparency and a solutions-first mindset.

Cross-Functional Collaboration & Process

• Partner closely with Networks, Engineering, OSP, Field Operations, NOC, Finance, and Sales to ensure seamless handoffs and shared accountability across the project lifecycle.

• Establish processes and systems as necessary to support successful, repeatable project delivery at scale.

• Contribute to process improvement initiatives, playbook development, and lessons-learned documentation to strengthen Commercial delivery capability over time.

• Maintain accurate and up-to-date project records in Open Project and Hubspot.

• Bachelor's degree in Business, Engineering, or equivalent professional experience.

• Minimum 3 years of project management experience in telecommunications, ISP, construction, utilities, or network infrastructure delivery.

• Hands-on familiarity with Bulk MDU Internet, Enterprise DIA, and/or Commercial PON (GPON/XGS-PON) deployment projects.

• Demonstrated experience managing the full post-contract delivery cycle: permitting, OSP/drop construction, CPE procurement, and installation.

• Proven vendor management skills — sourcing, contracting, performance management, and dispute resolution.

• Experience managing purchase orders, vendor NTP processes, and multi-vendor approval workflows in a capital project environment.

• Demonstrated ability to track and control project spend against approved budgets, including variance analysis and overage prevention.

• Strong program management skills with the ability to coordinate and schedule multiple long-term projects simultaneously.

• Strong data, metrics, and analysis skills; comfortable with progress tracking, reporting, and escalating issues to senior management when necessary.

• Excellent written and verbal communication skills; able to converse at both a technical and business level with customers, leadership, and field crews alike.

• Strong customer focus and empathy; committed to delivering an outstanding experience at every touchpoint.

• Proficiency with project management tools (e.g., Open Project, Google Suites, and Hubspot platforms.

• Ability to work effectively in a fully remote setting with minimal supervision.

• Willingness to travel if needed

Preferred

• PMP certification or equivalent project management credential.

• Experience with GIS/OSP design tools, structured cabling, and permitting portals.

• Familiarity with NESC, local ROW, and utility make-ready processes.

• Comfort working in a start-up-style environment within a larger organization — adaptable, self-directed, and energized by building new processes.

The base salary range for this position is $80,000 - $85,000. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.