Systems Engineer I

Are you passionate about education and eager to make a difference in the lives of students? Tri-County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career We welcome applicants from all backgrounds and experiences who are committed to excellence in education. Tri-County Technical College invites applicants to the role of Systems Engineer. Reporting to the Director of IT Engineering and CISO (Chief Information Security Officer), the Systems Engineer will be responsible for engineering systems to support College business, instruction, and IT operations. The successful candidate will possess the ability to design, configure, implement, and manage projects and systems; knowledge and experience of systems, data, and network security designs; ability to analyze data, research requirements, and implement solutions; ability to prioritize and manage multiple projects at one time; ability to create documentation for technical and non-technical users; and possess effective oral and written communication skills. Job Duties Include (but are not limited to): Research and design hardware and applications to support college business, instruction, and IT operations. Evaluate systems requests to determine feasibility in relation to time, cost and College policies and IT standards. Meet and consult with various levels of administration and staff for systems planning in order to analyze business cases, investigate problems, and determine any opportunities for improvement through the integration of technology. Define project scope, constraints, perform fact finding, observe operations, analyze cost, determine scheduling, evaluate technical feasibility, and report the results to stakeholders and management. Determine Application, System, Security and hardware specifications and requirements based on research and analysis. Research, design, select and modify system solutions according to specifications or research, design, and develop systems solutions that best meets the need of systems requests. Create system implementation plans and execute with project management best practices and effective communication. Setup ongoing system support, maintenance, and security evaluations. Configure, in alignment with college and IT policies, all on premise and cloud enterprise server systems and applications as well as data center and disaster recovery hardware systems, which include but are not limited to storage arrays, data center switches, blade servers, backup tape libraries, load balancers, and various system appliances. Configurations should take in to account system inter-dependencies and integrations and follow change management procedures. Provide maintenance for all on premise and cloud enterprise system applications as well as data center and disaster recovery hardware including equipment upgrades, firmware upgrades, replacements, and emergency response repair. Proactively monitor for system security threats and vulnerabilities and take action to mitigate the risk of a breach in accordance with State, College, and IT Policies. Insure backups are up to date according to defined retention policies. Insure replication from the Data Center to the Disaster recovery site is maintained and monitored. Insure disaster recovery plans are up to date and well documented. Perform and monitor daily server backups and off site tape rotations. Use the Service Desk ticketing system to work assigned incident and service request tickets and respond according to defined priority service level agreement. Troubleshoot, diagnose, resolve issues and follow up with customers, providing feedback and seeing problems through to resolution. Document systems incidents and create change requests for any production system or application changes. Assist in daily monitoring of production systems and analyze monitoring and ticketing data trends to proactively respond. Maintain system configuration documentation and knowledge base articles with accurate and up to date information relating to current IT policies and procedures. Assist in research to help develop long range plans for systems infrastructure, application expansion, integration, capacity, and performance. Define current and predict future licensing requirements for hardware and applications. Provide training for applications that have been implemented. Other duties as assigned. A bachelor's degree in computer science or related field and experience in computer system development and modification. Relevant experience may be substituted for bachelor's degree on a year-for-year basis. Proficiency in managing Windows Servers, Windows Workstations. Has created and worked with Windows Group Policy, hardening of systems, EDR Platforms, and managed patch management platforms. Tri-County Technical College offers a comprehensive benefits package for FTE positions that includes, but is not limited, to the following: Health, dental, vision, long term disability, and life insurance for employee, spouse, and children Life Insurance: Basic life insurance and optional supplements life insurance for employee, spouse, and children. 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental leave State Retirement Plan and Deferred Compensation Programs: 401k with employer contributions. Professional Development Opportunities: Team bonding activities/events and professional training programs. Employee Assistance Program (EAP): Counseling and support services. Tri-County Technical College is committed to providing equal employment opportunities to all applicants and does not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. #J-18808-Ljbffr