Service Coordinator
$18 per hourExpress Employment Professionals Defunct
Job Full Description Job Title: Service Coordinator / Dispatcher Location: Grand Prairie, TX 75050
Pay: $18.00 per hour
Schedule: Monday-Friday, 7:00 AM-3:30 PM
Bilingual Strongly Preferred - English/Spanish
Job Description
We are looking for a reliable and organized Service Coordinator / Dispatcher to join our team. This position is responsible for handling incoming service calls, coordinating technicians and jobs, communicating with customers, and keeping work orders organized and up to date.
Responsibilities
1587
3701 South Cooper Street
Suite 233
Arlington, TX 76015
Pay: $18.00 per hour
Schedule: Monday-Friday, 7:00 AM-3:30 PM
Bilingual Strongly Preferred - English/Spanish
Job Description
We are looking for a reliable and organized Service Coordinator / Dispatcher to join our team. This position is responsible for handling incoming service calls, coordinating technicians and jobs, communicating with customers, and keeping work orders organized and up to date.
Responsibilities
- Answer and process incoming service calls
- Gather customer and job information and enter it into the work order system
- Create, update, and review work tickets for accuracy
- Schedule service calls and coordinate with sales and field technicians
- Dispatch and adjust jobs based on availability, priority, and location
- Contact vendors and coordinate parts pickups and purchases
- Receive and organize incoming parts and assign them to the correct jobs
- Monitor open and completed work orders to keep jobs moving
- Communicate job updates with customers and internal departments
- Support the sales team with approved quotes and scheduling
- Prepare completed jobs for invoicing
- Maintain accurate schedules and appointments using Microsoft Outlook
- Enter technician timesheets and maintain job records
- Communicate with team members through Microsoft Teams
- Assist with transferring service calls for after-hours coverage
- Strong customer service and communication skills
- Excellent organization and attention to detail
- Ability to multitask and prioritize several jobs at once
- Basic computer skills and ability to learn scheduling/work order software
- Experience with dispatching, scheduling, customer service, or service coordination is a plus
- Microsoft Outlook and Microsoft Teams experience is helpful
- Bilingual English/Spanish strongly preferred
- Professional, dependable, and team-oriented
1587
3701 South Cooper Street
Suite 233
Arlington, TX 76015
Vacancy posted 20 hours ago
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