Senior On-Site Service Specialist / Mail Processing Specialist

Senior On-Site Services Specialist

Responsible for providing operational support in various areas including high volume duplicating, production, sorting, mailing, hospitality, and equipment maintenance. This role involves ensuring the functionality of copiers, performing basic troubleshooting, and managing the logistics of office supplies and mail. The position requires strong customer service skills and the ability to handle multiple tasks efficiently, often under tight deadlines. Qualified candidates should have strong customer service skills and be familiar with providing hospitality services in an office/hotel environment. May require extensive standing and candidates must be able to lift 50 lbs. Assistance will be provided for anything heavier. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist.

Typically Required:

• Requires high school diploma, GED and 1 2 years of experience or equivalent experience in a related field.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Client's policy.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Good PC skills.
• Good organizational skills and ability to prioritize.
• Mathematical and filing skills.
• Ability to use office machines and technical equipment.

Working Conditions, Mental and Physical Demands:

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified.
• Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs.
• Walking between buildings may be necessary.
• Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

Key Responsibilities:

• Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
• Provides copier maintenance and/or repair of customer site equipment.
• May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc.
• May performs various building support functions related to meeting set ups and light maintenance.
• This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.
• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Perform basic equipment troubleshooting and escalate calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc.).
• Performs duties of scanning and /or imaging documents.
• May perform Reception services on temporary/occasional basis.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance, and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include 'purging' and archiving old documents.
• Understanding of Services Portfolio & Technology.
• Ensures data for MOR, SPG and job logs are captured.
• Performs other duties as assigned.