Store Lead - Aventura, FL

Sales Lead/Retail Keyholder

The Sales Lead/Retail Keyholder is support to their Store Manager & upper management team in driving a performance based culture within their location, while focusing on delivering exceptional customer experience. The Keyholder should be passionate about fashion, styling, client connection, and developing talent. The Keyholder leads alongside their Management Team and is a brand ambassador for our customer and internal team.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitor and assess retail store performance, including sales, product levels by season, and general compliance with company standards and policies in partnership with Store Leadership.
• Apply a strong understanding of business acumen to drive the business and help build long-term solutions.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand. Be the example for your team in creating and fostering lasting relationships with customers.
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
• Assist in merchandising and maintenance of the sales floor.
• Provide honest and confident feedback to customers about style and fit
• Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and cleaning
• Responsible for opening and closing the store & directly managing a team alongside Store Leadership
• Support the day-to-day performance of the retail store team, enabling an incredible employee experience through regular feedback and performance based discussion.

To perform the job successfully, an individual should demonstrate the following competencies:

• Prior experience in a retail/boutique store dealing with high-end goods, and clientele oriented sales
• Minimum 2 years Retail Experience
• Minimum 1 year Retail Management Experience
• Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the FWRD brand life-style
• Exceptional organizational skills, follow through and attention to detail
• Strong problem solving attitude
• Collaborative spirit and proactive attitude.
• Excellent written and verbal communication skills
• Must have availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
• Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive sales
• Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty to FWRD
• Motivated and willing to go above and beyond to service the client
• Strong attention to detail

Minimum Qualifications:

• Proficient in Gmail, excel, word and online navigation
• In-Store Retail experience
• Luxury preferred
• Understanding of garment bodies and fashion trends
• Understanding of retail metrics and terms

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.