Client Advocate [Case Manager, Advocacy & Resource Navigation for Low Income and Vulnerable Popu

Job Description

Job Description

Description:

Client Advocate – Make a Difference, Help Others Find Stability and Hope

Catholic Charities is hiring a part-time Client Advocate to support individuals and families facing housing or economic instability. You'll provide strength-based case management, connect clients to critical resources, and help them build paths toward lasting stability—all in a welcoming, mission-driven environment.

This is a great opportunity for someone who is compassionate, organized, and ready to make an impact in a fast-paced, supportive setting.

Position Highlights:

• $23/hour | 28 hours/week | Mon–Thu, 8:30 am–4:00 pm  
• Paid time off plus 15+ paid holidays (including your birthday!)  
• Public Service Loan Forgiveness eligible employer  
• Part-time role with full heart: make a real difference every day

Success in this role means delivering effective, high-quality service to clients through strong interpersonal skills , a trauma-informed approach, and a commitment to professional growth . The ideal Client Advocate is both compassionate and efficient and thrives in a collaborative, team-oriented environment. 

Minimum requirements to be eligible for the role.

Education & Experience:  

• Bachelor’s degree required, a degree in human services field preferred.  
• Experience with and sensitivity to issues affecting low income and homeless populations.
• Two years of experience in the human services field preferred. 

Knowledge & Skills:  

• Bilingual or fluent (English/Spanish), is not required but a plus.
• Empathetic and compassionate character with excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
• Strong interpersonal professional relationships which encourage openness, candor, and trust both internally and externally.
• Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members.
• Authentic personal commitment to Catholic Social Teaching.
• Ability and willingness to work within the established structure of the Castle Rock Department and Catholic Charities.
• High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
• Ability to work efficiently, effectively, and multitask in a time-sensitive and fast-paced environment.
• Basic math and analytical skills to perform calculations (e.g., budgeting, income vs expense, monthly vs annually) and interpret results to support case management. Training will be provided to help assist families with budgeting during assessments.
• Ability to follow directions and interpret policies and procedures to ensure compliance.
• Proficiency with computer software including Microsoft Office suite.
• Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
• Demonstrated self-starter and ability to work independently with little supervision.

Other Requirements:  

• Ability to travel by automobile, as needed, in the course of the position.
• Occasional evenings and weekends are required to accommodate meetings and special events.
• Must successfully complete background clearance.

Essential Duties

Key tasks and responsibilities to be performed in the role.  

• Conduct initial screening and intake of clients to gather information that identifies critical service needs. Inform the client of services available through Catholic Charities or by referral to another agency/partner for assistance with identified needs.
• Conduct comprehensive client assessments to gather pertinent information directed at concerns identified in the initial screening.
• Provide strength-based case management services. Build rapport, conduct needs assessments and develop effective case plans based on the agreed upon goals, desired outcomes, and timeframes. Provide appropriate services (or referral for services) and monitor results of the service plan over time.
• Manage cases related to self-sufficiency programs in partnership with Douglas County. 
• Assist in the development of procedures, policies, programs, and services designed to promote the skills and conditions necessary for clients to achieve their goals.
• Perform data entry, including client plans and case management notes, into EmpowOR or applicable agency case management database in a timely, succinct, and accurate manner.
• Ensure confidentiality and security of client information.
• Direct clients to appropriate partner agencies both on and off-site.
• Maintain contacts and positive working relationships with provider organizations to which clients are referred.
• Assist in developing and maintaining an accurate list of referral sources.
• Schedule may include evenings and weekends.

Competencies

Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.

• Ability to work with people in crisis with a calm, positive, and understanding attitude.
• Complete trainings to build case management skills (such as Motivational Interviewing and Protective Factors)
• Demonstrated ability to work effectively with people representing a diverse range of socioeconomic levels while being sensitive to cultural differences.
• Ability to use sound judgment within defined policies and procedures to determine appropriate action.
• Ability to utilize technology relative to the performance of the areas of responsibility.

  Work Environment

• A majority of the assigned duties are performed in an office environment.
• The employee is subject to both inside and outside environmental conditions. 
• Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

Compensation

The salary range for this position is $23 / hour. Salary is determined based on the applicant’s incoming skills and experience in and the budget at time of hiring.

Schedule & Classification

• Part Time: 28 hours per week
• Schedule: Monday - Thursday, 8:30 AM – 4:00 PM 
• Nonexempt.  Grant Funded Position (No)

Benefits

• Paid Discretionary Time Off (used for sick leave and vacation)
• Approximately 15 Paid Holidays, depending upon the calendar year, including your Birthday!
• Employee Assistance Program
• Short-term Disability Insurance 
• Workers’ Compensation Insurance
• Part-time employees can contribute pre-tax funds toward a Healthcare and/or Dependent Care Flexible Spending Account (FSA).
• Tax Deferred Annuities (TDA’s) are offered pre-tax for retirement savings.
• We are a Public Service Loan Forgiveness eligible employer.

Equal Employment Opportunity

Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information , or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes.  Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. 

Applicants and employees need not be Catholic.  However, all employees are governed by Canon Law or the teachings of the Catholic Church. 

This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.

 

Compensation details: 23-23 Hourly Wage

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