Shop Helper

Job Description

Job Description

Job Title: General Shop Helper — Resell Store

Position Summary: Entry-level support role assisting with daily operations of a resale/consignment/thrift store. Keeps the sales floor and backroom organized, processes incoming donations/merchandise, supports pricing and merchandising, and provides basic customer-service and shipping/receiving assistance.

Key Responsibilities:

• Receive, sort, and inspect donated and consigned items for condition, cleanliness, and authenticity; tag and prepare items for pricing.
• Support pricing and labeling according to store guidelines and condition grading.
• Clean, launder, repair (minor) or prep items for display; photograph and create basic online listings as directed.
• Merchandise and organize sales floor and displays for visual appeal and inventory rotation; restock shelves and racks.
• Operate POS system, assist with sales transactions, returns, and basic customer inquiries.
• Assist with inventory counts, tracking, and backroom organization; move stock using carts or hand trucks.
• Package and ship online orders; manage shipping supplies and documentation.
• Dispose of unsellable items per store policy (recycling, donation to partners, or disposal).
• Maintain cleanliness of store and backroom (sweeping, dusting, wiping surfaces).
• Report damaged, stolen, or suspicious items; follow loss-prevention procedures.
• Follow safety and store policies; assist with occasional store events, pickups, or donation drives.

Qualifications:

• High school diploma or equivalent preferred.
• Previous retail, thrift/resale, warehouse, or customer-service experience preferred but not required.
• Basic computer skills; experience with POS systems and online marketplaces (eBay, Poshmark, Etsy, store website) is a plus.
• Ability to assess item condition and follow pricing guidelines.

Skills & Attributes:

• Strong attention to detail and good organizational skills.
• Customer-focused, polite, and able to communicate clearly.
• Comfortable handling a wide variety of goods (clothing, electronics, furniture, books, collectibles).
• Ability to lift 25–50 lbs, stand for extended periods, bend, and climb ladders occasionally.
• Reliable, punctual, and able to follow direction and store procedures.

Physical Requirements & Work Environment:

• Retail environment with backroom work; exposure to dust, scents from donated goods.
• Frequent lifting, carrying, sorting, and using rolling carts or dollies.
• Some weekend or evening hours may be required.

Training & Advancement:

• On-the-job training provided for pricing guidelines, POS, shipping, and online listings.
• Opportunities to advance into roles such as lead sales associate, merchandiser, or store manager based on performance.

Compensation:

• Hourly wage commensurate with experience; list any benefits if applicable (employee discount, health, paid time off).

Equal Opportunity Statement:

• Employer is an equal opportunity employer and values diversity.