Voice Engineer

Make an Impact

By owning and optimizing the organizations voice communications and mobile device infrastructure. This role is responsible for ensuring reliable secure and scalable Microsoft Teams Phone services telephony systems and company-provided mobile devices while supporting business operations and enhancing the end-user experience across the organization.

Expectations for the Role

• Administer and manage Microsoft Teams Phone users phone numbers calling policies Direct Routing environments SIP trunk connections and Session Border Controllers (SBCs).
• Provision configure and maintain company-issued mobile devices ensuring compliance with organizational policies and security standards.
• Perform routine maintenance monitoring and optimization of the Teams voice ecosystem and supporting voice network infrastructure.
• Troubleshoot and resolve voice telephony and mobile device issues while serving as an escalation point for complex technical incidents.
• Partner with Systems Engineers Network Administrators Service Desk teams and business stakeholders to address voice and mobility-related challenges.
• Monitor system performance outages and service events implementing corrective actions to maintain uptime and service reliability.
• Configure and optimize call routing dialing plans telephony integrations and multi-vendor voice solutions.
• Support onboarding efforts by provisioning voice services phone numbers device configurations and telephony resources for new employees and locations.
• Create and maintain documentation procedures and knowledge transfer materials for technical teams and end users.
• Drive process improvements and automation initiatives to improve scalability efficiency and service delivery.
• Participate in on-call rotations and provide support during evenings weekends and maintenance windows as needed.
• Ensure voice and mobile environments align with security compliance and organizational requirements.

What You Should Bring

• Bachelors degree in Telecommunications Information Technology Computer Science or a related field preferred; equivalent experience considered.
• 3 years of experience supporting Microsoft Teams Phone voice engineering telecommunications or VoIP environments.
• Strong knowledge of Microsoft Teams administration Teams Phone Direct Routing SIP trunking and Session Border Controllers (SBCs).
• Experience supporting Apple iOS devices mobile device management and device compliance programs.
• Solid understanding of VoIP technologies SIP protocols call routing and telephony infrastructure.
• Working knowledge of networking fundamentals including TCP/IP DNS DHCP routing switching firewalls and subnetting.
• Experience utilizing ticketing and service management platforms such as ServiceNow.
• Strong troubleshooting analytical and problem-solving skills.
• Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
• Customer-focused mindset with experience supporting end users in a fast-paced environment.
• Ability to work independently manage multiple priorities and deliver high-quality results.

What You Will Be Part Of

A technology team committed to delivering reliable communication and mobility solutions that enable business success. This role plays a critical part in supporting and evolving the organizations voice and mobile infrastructure by ensuring exceptional service delivery maintaining operational excellence and driving continuous improvements. Youll have the opportunity to influence the future of enterprise communications support innovative technologies and contribute to a collaborative IT organization focused on scalability security and user satisfaction.

Benefits Overview

Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health financial security and wellbeing of our employees. Benefits eligibility and availability vary based on position employment status (fulltime or parttime) and length of service and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage. Specific benefits and eligibility requirements will be provided at the time of offer.

Benefits may include:

Health & Insurance Benefits

• Comprehensive insurance options including Medical Dental and Vision

• Optional coverage such as Critical Illness Accident Legal & Identity Theft and Pet Insurance

• Companypaid Life Insurance with the option to purchase additional coverage

• Companypaid LongTerm Disability coverage

• Access to a benefits concierge service for personalized support

• Access to mental health and wellbeing resources

Retirement

• 401(k) Plan with dollarfordollar company match up to 6% of pay

  • Contributions are fully vested immediately

  • Eligible employees are automatically enrolled at a 4% contribution rate

  • Eligibility requires a minimum age of 21 and at least 60 days of service

Time Away From Work

• Paid Time Off (PTO)

• 11 paid holidays annually

Parental Leave

• Following six (6) months of employment eligible employees may receive:

  • Four (4) weeks of paid parental leave as a primary caregiver or

  • Two (2) weeks of paid parental leave as a secondary caregiver

• Following two (2) years of employment eligible primary caregivers may receive up to twelve (12) weeks of paid parental leave per birth adoption or placement

Learning & Development

• Tuition Reimbursement of up to $5000 per year for preapproved education expenses

  • Repayment obligations may apply if employment ends prior to 24 months

We at Bridge acknowledge and appreciate the uniqueness of each individual understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit without any discrimination based on race color religion sex age disability sexual orientation national origin or any other category protected by law. As an equal opportunity employer we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment hiring and employment experience.

Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process please email

Want to talk with someone about Bridge Culture

At Bridge we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture we offer Culture Conversations. This initiative reflects our commitment to transparency diversity and inclusivity.

Culture Conversations are voluntary one-on-one sessions designed for applicants to connect directly with our diverse staff members. Its your chance to explore the Bridge work environment ask questions and get a genuine feel for what its like to be part of our team.

How it Works:

Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. C hoose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone youd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.

Why Participate:
You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.

• Personalized Connection: Connect with an employee who resonates with your professional interests.
• Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.

Required Experience:

IC