Contact Center Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Disputes Team Lead__The Special Pricing Agreement "SPA" Analyst will develop, maintain, control, audit and analyze the SPA rebates. Work with the business to resolve complex problems involving daily submissions of rebate claims. Devise and implement measures to improve existing processes and increase customer satisfaction.The work model for the role is: #LI-Hybrid in Memphis, TN (3 Days in Office / 2 Remote)Your Role and Responsibilities:Identify opportunities to improve processes that will minimize deductions, clear deductions in a timelier manner and provide more extensive or reliable information to prevent deductions from being taken on front-end.Analyze and accurately code all customer deductions within 7-day time frame.Properly submit offsets to clear open credits to open customer deductions via FEITH system.Communicate daily via phone and email with customers, sales and other employees to research and resolve customer deductions.Work closely with the business to provide solutions for their needsRe-bill any invalid and aged deductions in a timely manner. Provide completed backup documentation to aid in the collection of the re-bill; pursue and monitor collections of re-bills.Identify and drive process improvement for reducing disallowed/invalid claims, streamlining processes, and reducing deduction volume.Reporting monthly SPA analysisOther duties as assignedOur Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.Qualifications for the Role:High School graduate/GED or higher-level degree; Associate’s or Bachelor’s preferred1+ years of experience required (A/R , posting and collecting accounts receivable experience preferred)Strong Investigative skills/ Research; can track prior payments and deductions in a receivable system.Solid understanding of debits and credits, and reconciliation procedures.Strong written and verbal communication skills; most communication with customers and business partners via phone or e-mail.Advanced in Microsoft Excel, Word and Outlook; SAP knowledge preferredIntuitive in understanding various web-based applications; able to use the customers web-based solutions for researching /resolving.Exhibit high attention to detail and sense of urgency.Applicants must have work authorization to work permanently in the US without sponsorshipWhat’s in it for you?We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at View phone number on click.appcast.io.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe. #J-18808-Ljbffr