Utility Billing Clerk

Job Title

Job Summary: Performs clerical work to ensure accuracy in account maintenance; receives payments for utility bills; reviews and verifies various reports; responds to citizen inquiries and performs related work. Receives payments from customers and makes customer service a priority and performs other related duties as required.

Supervision Received: Work is performed under the general supervision of the Assistant Finance Director.

Primary Duties and Responsibilities:

• Assists customers and makes customer service a priority. Posts utility payments (in-house, web, remit, kiosk, and integrated voice response (IVR) system payments) to accounts via INCODE software.
• Responds to customer inquiries at the counter, drive thru, telephone, and via e-mail.
• Receives and records deposits from commercial and residential customers; and handles termination of service for non-payment and returned checks.
• Makes an attempt to collect bad debt from accountholders via mail, e-mail and/or telephone.
• Reviews computerized reports on unauthorized water usage, excessive water usage, payments, manual water billings, and various other reports. Reviews settlement reports and drafts reports, prepares extensions, meter change outs and account adjustments.
• Responsible for the uploading of meter readings; reviews readings and prepares re-reads; updates all re-reads in the utility system.
• Prepares and uploads necessary files for primary utility bill notices to third party billing processor in a timely manner.
• Prepares all utility billing second notices and ensures the timely mailing of these notices to citizens.
• Confirms data on service orders/work orders and water and sewer tap sets; enters information into the utility billing system; transfers and closes water accounts as necessary.
• Reconciles water usage and unaccountable water.
• Calculates through a predetermined formula special billing (arrears).
• Maintains accurate records on all accounts in the Utility system. Reviews data entry of other staff to ensure accuracy remains consistent.
• Performs other duties as assigned.
• Daily attendance and promptness are required. Normal business hours are Monday through Thursday from 7:00 a.m. to 6:00 p.m.
• Attendance is an essential function of the job.
• Exhibits the City of Harker Heights' Core Values.

Minimum Qualifications: High school graduate or GED. Some college-level courses in Accounting, Business Management or Business Administration preferred.