Business Process Analyst Jobs

Job Title

Project: ACE Collections Labor Category: Business Process Analyst

Job Description

No. of Openings: 1 Budget: Funded Client Approval: Required Full-Time Equivalence: 100% Location: Indianapolis, IN/In-Person Anticipated Start Date: Immediate Project Overview: As the second-largest revenue-collecting Agency in the Federal Government, the U.S. Customs and Border Protection is in the process of adding enhancements to its revenue collection system. This system is responsible for the collection of over $85B in duties, taxes and fees each year. Role Description: To support the development and implementation of these enhancements, provide the CBP Office of Finance (OF) with Agile project management, requirements gathering, user acceptance testing, training, and stakeholder engagement services. This position reports directly to the project manager and provides in-person support to the client located in the Indianapolis office. Responsibilities: Lead or be a member of a team of analysts that apply process improvement, reengineering, modernization, or transformation principles, approaches, and methodologies that lead to increased efficiency or effectiveness in financial and operations management. Experienced in assessing process performance in complex environments, involving linkages between financial, staffing, and other support processes, and operational processes and outcomes. Directs requirement collection and refinement efforts, to include interviews, surveys, working sessions and focus group studies. Provides support for the design and implementation of new or enhancements to business processes. Supports coordination between multiple project teams to ensure enterprise-wide integration of reengineering efforts. Facilitates meetings to assist management in the development of clear statements of quantifiable goals, objectives, requirements, and metrics. Ensures proposed process improvements align to strategic objectives, and initiatives are compliant with appropriate policies, rules and regulations. Experienced in developing realistic and practical implementation plans. Conducts organizational studies and evaluations; conducts work simplification and measurement studies; and prepares operations, training, and procedural manuals to assist management in implementing ways to operate more efficiently and effectively. Familiar with developing and interpreting cost analysis, budget plans, and developing and presenting briefings to senior management.

Qualifications

Required: 7-10 years of relevant experience. Bachelor's degree. Preferred: Active CBP BI or reciprocity strongly preferred.