Clinical Director

Clinical Director

Los Altos, CA & San Mateo, CA

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

The Team

At Amae we are a collective of healthcare leaders on a mission to create a radically different patient-first behavioral health care model that truly transforms patient's lives by integrating care delivery, patient experience, cutting edge technology and research. Join a team of clinicians, operators, builders and technologists from One Medical, Forward Health, Stanford, Hinge Health, Palantir, The Four Seasons, and Brightline as we redefine care for the most vulnerable populations - across the nation, at scale.

The Opportunity

We are growing our presence in California and are looking to hire our first Northern California Clinical Director to lead the care delivery teams, programs and systems that support our success. Reporting to the COO, the Director is accountable for growing and supporting the Amae's innovative SMI care model across the Bay Area market, meeting and exceeding key clinical deliverables and modeling the Amae way to our teams. As the Clinical Director, you will partner with our operational leaders to support care delivery across our Los Altos and San Mateo clinics, steering the efforts of a collaborative interdisciplinary care team that includes social workers, therapists, psychiatrists, dietitians, health and wellness coaches, and member support specialists. Your leadership will drive oversight, direction, and continuous improvement of our clinical practices.

About You

An experienced leader, you leverage your robust clinical expertise to support teams that provide care that raises the bar for patients with SMI. You don't settle for the status quo, instead seek to develop teams that represent the gold standard within the clinical space. Your influence as the Clinic Director extends beyond administration, making a profound and positive impact on the lives of our patients. Your insights, empathy, and expertise shape the quality of care we deliver, reflecting our commitment to treating every patient as a whole person.

What You Will Do

• Clinical Leadership: You'll guide and support your teams in day-to-day management, with an eye towards scaling our unique care model without compromising quality. Your role involves crafting strategic plans to evolve current procedures, ensuring the delivery of exceptional, personalized care.
• Direct Patient Care: This position isn't only about leadership; you'll be actively involved with patients. You'll oversee admissions and directly manage the intake process, assisting in the development of individualized treatment plans and level of care transitions. You'll have the opportunity to forge and sustain relationships with our members, their families and caregivers, and have the flexibility to conduct both individual, group, and family therapy sessions.
• Collaboration & Development: Working hand-in-hand with the Chief Medical Officer, Medical Directors, and the Clinical Operations Team, you will engage in a continuous dialogue to create, refine, and implement innovative processes and procedures.

Responsibilities

• Team Supervision & Leadership: Lead and supervise an interdisciplinary team, fostering collaboration and success across all facets of the clinic. Conduct daily care coordination meetings to oversee treatment plans, providing guidance and feedback to enhance patient outcomes.
• Intake Leadership: Head the intake process by connecting new patients to necessary clinical resources, and lead the crafting of individualized treatment plans that are tailored to each patient's unique needs and journey.
• Complex Patient Care Management: Directly engage in the care of complex patients, offering support to the clinical team and intervention as needed, ensuring our members unique needs are met with empathy and expertise.
• Strategic Planning & Execution: In partnership with clinical and operational stakeholders, devise and implement strategic initiatives to elevate quality of care, member outcomes, and cost-efficiency. Your vision will guide the continuous evolution of our service delivery.
• Problem-Solving & Continuous Improvement: Proactively identify and address issues, working collaboratively with coworkers to create thoughtful solutions. Your ability to learn from each challenge will ensure that lessons are documented and applied to future processes.
• Professional Development: As the Clinic Director, you will also undertake any required training, ensuring that your skills and knowledge are in alignment with the latest best practices in the field.

Qualifications

• Licensure: An unrestricted registered license as a Psychologist, LCSW, LMSW, LMFT or LPC license in the state of California
• Experience with SMI: Candidates should bring prior experience working with severe mental illness (SMI), other mental health challenges, and addiction. Experience in counseling patients and creating personalized treatment plans is vital.
• Holistic Health Perspective: You should embrace a comprehensive view of health, showcasing the ability to work effectively in various settings and with diverse populations, including both patients and colleagues.
• Interpersonal Excellence: Comfort in one-on-one or group settings, excellent communication skills, and the ability to adapt to changing situations reflect the dynamic nature of this position.
• Leadership & Coaching: Your capacity to lead, coach, and negotiate will be leveraged to inspire your team and negotiate solutions that benefit our patients and the organization.
• Organizational Skills: A well-organized approach, coupled with experience in planning and designing events and activities, will allow you to manage multiple responsibilities effectively.
• Technical Proficiency: Basic computer skills are a prerequisite, ensuring smooth navigation of necessary tools and platforms.
• Local Knowledge (preferred): Familiarity with the medical, mental health, and social service systems in the Bay Area, along with a thorough understanding of patient rights, will position you for success in this role.

What we offer

• Competitive Compensation
• A best in class work environment with some of the leading mental health professionals in the field! Our program is led by UCLA professors and VA clinicians who have designed this program with the mission of helping individuals with these complex SMI conditions unlock lasting recovery.
• A unique holistic care model that encourages collaboration amongst staff and successfully provides care for SMI patients.
• Medical, Dental and Vision Insurance
• Paid time off
• 401(k)

What We Value

We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.

We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.

We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.

Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts.

We win together and fail together. We own outcomes as a team. We learn fast. We don't do blame.

We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.