Senior Auto Physical Damage Claims Representative

Responsibilities Provides quality investigation and analysis to adjust claims at all levels to proper resolution Promotes the success of the organization through development and advancement of relationships with agencies, policyholders and employees Collaborate proactively with agents, policyholders and internal stakeholders on claims and book of business as needed Investigate losses, identify coverage, evaluate liability and damages Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines and delegated authority Leverage past experience to review and analyze documents Establish and maintain proper reserves for each claim to accurately reflect the financial exposure Determine need for, identify and engage external resources as needed to execute proper resolutions while monitoring and controlling costs Review and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing. Requirements Bachelor’s degree or equivalent combination of education and experience 1 year commercial claims adjusting experience AIC or SLA certification preferred Ability to obtain appropriate state licensing as required Proficient computer skills required including Microsoft Office Suite Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers Ability to think strategically with supporting analytical skills Excellent verbal and written communication skills with the ability to interact with internal and external customers Ability to travel overnight up to 10% Ability to travel daily between locations. Hard Skills commercial claims adjusting investigation and analysis coverage evaluation liability assessment damage evaluation negotiation claims resolution document analysis financial exposure assessment cost monitoring Soft Skills relationship building strategic thinking analytical skills verbal communication written communication customer interaction collaboration proactive problem solving partnership development teamwork Certifications & Qualifications AIC SLA state licensing #J-18808-Ljbffr Jobtailor