Customer Service Representative

Description:

A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation’s Executive Facilities. 

Responsibilities for the position are as follows:

• Bright and sharp communication (both written and verbal) skills are a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
• Providing superior customer service to passengers, crew members, and all guests of Pentastar Aviation.
• Answering incoming phone calls, including radio communications with aircraft and support personnel.
• Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders, and key handling (both car and aircraft). 
• Confirming all requests with customers to ensure information is accurate and processed appropriately.
• Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast-paced.
• Providing visitor security badges and directions to all visitors within the facilities.
• Continuous monitoring of security and safety requirements for our customers and employees.

Qualifications for the position are as follows:

• High school diploma or equivalent required
• Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation
• Solid customer service skills
• Strong teamworking skills
• Requires an outgoing, friendly personality with a positive attitude
• Basic computer skills (MS Office)
• Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
• Must be willing to learn new processes and be open to coaching from other members of the team 
• Multi-tasking skills a must
• Ability to work outdoors in various weather conditions when necessary

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