CSR/Associate Client Support Consultant

Associate Client Support Consultant ADP is hiring an Associate Client Support Consultant. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. Responsibilities Client Support – help our clients manage their business using our solutions, including troubleshooting payroll issues and collaborating with multiple business units to deliver a seamless client experience. Learn – continually upgrade your knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, and other products and desktop support tools. Organize – adhere to a daily schedule and manage a high volume of inbound calls; phone time may increase during peak seasons. Qualifications At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. Ability to work overtime hours during peak seasons. College degree is great but not required; other acceptable experiences include previous experience noted above or military experience. Benefits Be yourself in a culture that values equity, inclusion, and belonging. Belong by joining Business Resource Groups. Grow your career in an agile, fast‑paced environment with many opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Best‑in‑class benefits start on Day1. Focus on mental health and well‑being. Join a company committed to giving back and generating a lasting positive impact on communities. Company‑paid time off for volunteering for causes you care about. Diversity, Equity, Inclusion & Equal Employment Opportunity ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Hybrid Work Location #LI‑Hybrid #J-18808-Ljbffr