IT Specialist

Job Description Location: Petersburg, VA (Onsite) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Duration: 12-Month Contract Pay Rate: Up to $33.73/hr (depending on experience) Job Summary We are seeking a Desktop Support Technician to provide hands‑on technical support for end users in a fast‑paced operational environment. This role is responsible for troubleshooting hardware and software issues, supporting desktop and mobile devices, maintaining IT equipment, and delivering excellent customer service to onsite and remote employees. The ideal candidate is self‑motivated, customer‑focused, and capable of working independently with minimal supervision. Key Responsibilities Provide deskside and walk‑up support for desktop computers, laptops, printers, video conferencing systems, and other IT equipment Troubleshoot and resolve hardware, software, and connectivity issues for onsite and remote users Support users through remote management tools and remote troubleshooting techniques Image, configure, and deploy new computers and devices for office and manufacturing environments Set up, manage, and troubleshoot iPhones, iPads, and other mobile devices Maintain inventory of IT equipment, peripherals, cables, and related supplies Assist with receiving, tracking, and deploying new IT hardware Document issues and resolutions through ticketing systems Follow company safety, compliance, and operational procedures Collaborate with cross‑functional IT teams to ensure efficient support and service delivery Perform additional duties as assigned Required Qualifications Associate's degree in Computer Science, Information Technology, or a related field Minimum of 2 years of IT support experience, preferably in a customer‑facing environment High School Diploma/GED may be considered with 4+ years of relevant IT experience Strong troubleshooting skills for desktop and laptop hardware and software Ability to work independently with limited supervision Excellent customer service and interpersonal skills Strong verbal and written communication skills Preferred Qualifications Experience supporting barcode scanners, AV systems, and network‑connected devices Experience with Microsoft Office and Microsoft Teams Experience using ServiceNow or similar ticketing systems Experience supporting iPhones and iPads CompTIA A+ and/or Network+ certifications Experience in manufacturing, pharmaceutical, utility, or regulated environments Knowledge of GxP environments and operational facility support Ideal Candidate Customer‑focused with a strong service mindset Skilled at diagnosing and resolving technical issues efficiently Organized and detail‑oriented Comfortable supporting both onsite and remote users Able to prioritize multiple requests in a dynamic environment #J-18808-Ljbffr