Director Administrative Operations, NorCal Service Area

Calling All Operational Excellence Leaders!

Are you a strategic leader who excels at driving organizational effectiveness, strengthening culture, and connecting people, purpose, and performance across complex healthcare environments? Do you thrive in highly collaborative settings where executive partnership, communications, community engagement, and operational excellence come together to advance mission-driven outcomes? If so, this leadership opportunity invites your expertise.

The Role:

As the Director, Administrative Operations , you will serve as a key member of the Executive Leadership Team, working across departments to operationalize strategic priorities, enhance organizational culture, strengthen community relationships, and elevate executive communications. As a trusted advisor to the Chief Executive, executive leadership team, physicians, and community stakeholders, you will help advance the Northern CA Service Area's mission while fostering alignment with Providence's strategic goals and values. As a operational partner and triage point to the Chief Executive for key issues, data, reports, and projects, the role requires a proactive, data-fluent, healthcare-savvy strategic partner.

This role combines strategic leadership, operational execution, communications excellence, and relationship management to ensure organizational priorities are effectively communicated, coordinated, and achieved.

What You'll Do:

• Drive Organizational Culture and Engagement: Champion consistent and intentional messaging that advances organizational culture, supports caregiver engagement, and strengthens alignment with mission, values, and strategic priorities across the Service Area.

• Lead Strategic Communications: Partner with executive leadership and shared services communications teams to develop impactful messaging, presentations, speeches, reports, and communication strategies that effectively engage internal and external audiences.

• Strengthen Community and Stakeholder Relations: Develop and oversee strategic community and corporate relations initiatives that enhance organizational visibility, build trusted partnerships, and support key ministry objectives within the communities served.

• Serve as a Trusted Executive Advisor: Provide strategic guidance and operational support to the Chief Executive and Executive Leadership Team, preparing briefings, board materials, presentations, reports, and executive communications that advance organizational goals.

• Advance High-Priority Strategic Initiatives: Lead and coordinate critical projects by bringing together key stakeholders, facilitating collaboration, ensuring alignment with executive priorities, and driving successful execution of organizational initiatives.

• Coordinate Executive Operations: Manage ministry-level operational reviews, leadership projects, and cross-functional initiatives while providing oversight and accountability for project progress, outcomes, and executive visibility.

• Elevate Organizational Storytelling: Develop compelling content and narratives that communicate organizational achievements, priorities, and impact while ensuring messaging remains consistent with Providence's brand, culture, and strategic direction.

• Build Collaborative Partnerships: Foster strong relationships with physicians, operational leaders, caregivers, community organizations, boards, councils, and external stakeholders to advance organizational effectiveness and community engagement.

• Support Strategic Decision-Making: Gather and analyze information, conduct research, synthesize complex topics, and provide actionable insights that support executive leadership in making informed business decisions.

What You'll Bring:

Education & Experience

• Bachelor's Degree in Business Administration, Healthcare Administration, Public Health, Social Science, Biomedical Science, or a related field.
• Master's Degree or Doctoral Degree in a related discipline preferred.
• 8+ years of progressive professional experience in communications, operations, healthcare administration, public affairs, or related leadership roles.
• 5+ years of leadership experience within healthcare or a related industry.

Communications & Executive Presence

• Exceptional business writing, storytelling, presentation, and communication skills.
• Proven experience developing and executing strategic communication plans that align diverse audiences around organizational goals.
• Ability to craft compelling messages that inspire engagement, trust, and action.

Strategic Leadership Capabilities

• Demonstrated ability to influence executive leaders, guide strategic initiatives, and manage complex organizational priorities.
• Strong analytical, problem-solving, critical thinking, and decision-making skills.
• Ability to navigate ambiguity and drive results in a fast-paced, evolving environment.

Relationship Building & Collaboration

• Proven ability to build credibility and foster trusted relationships with executive leaders, physicians, caregivers, community members, and external stakeholders.
• Experience working effectively in highly collaborative environments that require consensus-building and cross-functional partnership.

Operational Excellence

• Ability to successfully manage multiple priorities, projects, and competing demands while maintaining focus on organizational goals.
• Strong project leadership and coordination capabilities with attention to detail, accountability, and results.

People-First Leadership

• High emotional intelligence and strong interpersonal skills.
• Ability to inspire confidence, maintain confidentiality, and model professionalism in all interactions.
• A commitment to fostering a positive, inclusive, and mission-driven workplace culture.

Why Join Us?

• Executive Leadership Impact: Work directly with executive leadership to influence strategic priorities, organizational culture, and operational excellence.
• Mission-Driven Work: Help advance Providence's mission by supporting initiatives that positively impact caregivers, patients, and communities.
• Organizational Influence: Play a pivotal role in shaping communications, engagement, and leadership effectiveness across the ministry.
• Community Connection: Develop meaningful partnerships that strengthen relationships between Providence and the communities it serves.
• Strategic Project Leadership: Lead high-visibility initiatives that drive organizational performance and long-term success.
• Collaborative Environment: Partner with talented leaders, physicians, caregivers, and stakeholders committed to excellence, service, and compassion.

Ready to Help Shape the Future of Healthcare Leadership and Operational Excellence?

If you are a strategic, collaborative leader with a passion for organizational effectiveness, communications, culture, and executive partnership, we encourage you to apply. Join our team and help advance our mission while strengthening the relationships, operations, and strategies that support exceptional care for the communities we serve.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.