Hiring Event Neurological Institute: Patient Service Specialist

Join Cleveland Clinic’s Neurological Institute and take the next step in your career! Be part of an onsite interview event at Cleveland Clinic Main Campus on Saturday, Aug. 29, 2026, and Monday, Aug. 31, 2026, and explore an exciting opportunity to join one of the most respected healthcare organizations in the world. We are hiring Patient Service Specialist across a variety of shifts. As a Patient Service Specialist, you’ll play an important role in creating a welcoming, seamless experience for patients, families and visitors from arrival through checkout. This highly visible role combines exceptional customer service with meaningful support for patients throughout their healthcare journey. Responsibilities include welcoming and checking in patients, collecting co-pays, preparing for visits, assisting with kiosk use, and supporting scheduling, pre-registration and MyChart enrollment. The role also partners closely with physicians and care teams to help ensure a smooth and efficient checkout experience. A caregiver who excels in this role will: Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. Investigate, triage and resolve patient issues using the established HEART model. Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. Enter and maintain confidential patient information. Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree Working knowledge of PC window applications Demonstrated experience in providing exceptional customer services and conflict resolution Preferred qualifications for the ideal future caregiver include: Knowledge of medical terminology Can type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills Epic experience Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). #J-18808-Ljbffr Cleveland Clinic