Switchgear and Automation Field Service Technician

Job Description

Job Description

Description:

ROLE AND RESPONSIBILITIES

The  “Switchgear and Automation Field Service Technician "Field Service Technician has the primary responsibility of supporting and responding to technical customer needs remotely and onsite. This may include frequent travel (> 60%) and after-hours phone support (helpdesk).  

The role of the Field Service Technician is to:

• Conduct quality inspections at Kratos facilities and at customer sites as necessary. 

• Perform test functions in-house and at customer sites as necessary. 

• Assist customers with gear set up and troubleshooting as required. 

• Assist with root cause and analysis to determine reasons for field failures.

• Suggest effective corrective actions to mitigate design and quality related issues.

• Works closely with purchasing to replace field failure components. 

• Maintain a safe working environment while performing duties in-house or on customer sites.

• Represent Kratos Industries with a professional demeanor while fostering customer relations.  

• Support daily production operations

• Perform quality inspection duties as required

• Frequent interaction with production, test, quality and engineering personnel

• Provide input for the development and improvement of work instructions

• Onsite support at customer locations will be frequently required.

• After-hours support including weekends may be required, help-desk and/or onsite

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or GED equivalent (min requirement)

• Associates degree or 2-year Certificate in a technical discipline (preferred)

• 2 years in a production environment (min requirement)

PREFERRED SKILLS

• Demonstrated work experience in a fast-paced production environment

• Direct work experience in an ISO 9001 work environment (preferred)

• Proficient use of hand tools and test equipment a must

• Must be able to interpret detailed technical schematics and drawings

• Must be computer literate (e.g. basic data entry programs and time entry applications)

• Must be a team player with a positive attitude and a willingness to learn

• Must possess effective and professional communication skills

BENEFITS

• Cell phone stipend of $80.00 a month

• Boot Allowance

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

PERFORMANCE BONUS - Eligible

ADDITIONAL NOTES

• Company credit card TBD for travel

• This position is a direct report to the Director of Quality.

• Travel (in state, out of state) may be required a minimum of 60% of the time.

• A written and / or practical skills assessment may be required of the successful applicant.

The Perks: 

We care about your well-being both inside and outside of work. Our comprehensive benefits package for full-time employees includes medical, dental, and vision insurance, a 401(k) with company matching to help you plan for the future, and generous paid time off (PTO). We also offer additional perks such as boot reimbursement and employee referral bonuses, supporting both your professional success and personal well-being. 

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or GED equivalent (min requirement)

• Associates degree or 2-year Certificate in a technical discipline (preferred)

• Electrical Journeyman License in the State of Colorado (highly desirable)

• 2 years in a production environment (min requirement)