Multi-Line Claim Specialist, Senior

Overview Multi-Line Claim Specialist Location: New Mexico, Albuquerque Schedule: Mon‑Fri 8am - 4:30pm (MST) Salary Range: $75,000 - $95,000 (depending on experience) Job Summary The Multi-Line Claim Consultant, Senior position is responsible for the investigation, evaluation, negotiation and adjustment of assigned multi-line claims. The Senior Consultant is accountable for delivering high‑quality claim services that meet CCMSI client expectations and adhere to corporate claim standards. This role focuses on a single account and requires extensive experience handling general liability and complex claims, including high‑exposure, highly sensitive litigated files. Ideal candidates possess strong investigative, analytical, negotiation and litigation‑management skills, and experience navigating complex liability issues with defense counsel. Experience handling claims for public entities such as school districts, municipalities, state or local government agencies is highly preferred. Responsibilities Investigate, evaluate, negotiate and adjust complex multi‑line claims according to corporate standards, client requirements and applicable laws. Establish and manage claim reserves within authority levels and recommend adjustments as needed. Review and authorize claim‑related expenses, including medical, legal and vendor invoices. Negotiate settlements and facilitate claim resolution while ensuring compliance with state regulations and client‑specific handling instructions. Manage litigated and complex exposure claims, coordinating with defense counsel, vendors and other external partners. Monitor subrogation opportunities, excess/reinsurance reporting requirements and claim recoveries. Maintain timely communication with clients, claimants, brokers and other stakeholders throughout the claim lifecycle. Attend mediations, hearings and settlement conferences as required. Provide oversight and supervision of claim activity for assigned accounts. Ensure compliance with CCMSI claim handling standards and service expectations. Qualifications – Required Must have a valid New Mexico Adjusters’ License. 8‑10 years of experience handling New Mexico multi‑line claims. Excellent written and verbal communication. Self‑starter with strong organizational skills and attention to detail. Strong analytical, investigative and negotiation abilities. Knowledge of multi‑line claims handling practices and procedures. Ability to manage multiple priorities in a fast‑paced, evolving environment. Nice to Have Bilingual (Spanish) proficiency – highly valued for communicating with claimants, employers or vendors, but not required. Experience handling municipal claims. Experience handling high‑complexity workloads, especially litigated claims. Benefits 4 weeks of paid time off and 10 paid holidays in the first year; PTO accrues throughout the year per company policy. Comprehensive benefits: medical, dental, vision, life and disability insurance. Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP). Career growth through internal training and advancement opportunities. Supportive, team‑based work environment. Legal and Regulatory Statements Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. #J-18808-Ljbffr CCMSI