Front Desk Agent

Job Description Job Description Overview Join our dynamic team as a Front Desk Agent and become the welcoming face of our organization! In this energetic role, you will be the first point of contact for visitors, clients, and staff, ensuring a smooth and professional experience from the moment they arrive. Your enthusiasm, organizational skills, and attention to detail will help create a positive environment that reflects our commitment to excellent service. Whether managing multi-line phone systems or coordinating office operations, your proactive approach will keep everything running seamlessly. Key Responsibilities: Greet and welcome guests in a friendly and professional manner Perform check-in and check-out procedures efficiently Handle reservations, cancellations, and room assignments Answer phone calls and respond to guest inquiries Process payments and maintain accurate records Address guest concerns and resolve issues promptly Coordinate with housekeeping and maintenance teams Maintain a clean and organized front desk area Requirements: Minimum 1 year of hotel front desk experience (required) Experience with hotel management systems (e.g., Opera, Choice Advantage, etc.) preferred Strong communication and customer service skills Ability to multitask and work in a fast-paced environment Basic computer and cash handling skills Flexible schedule, including weekends and holidays Preferred Qualifications: Experience with [Choice Hotels / Marriott / Hilton] Bilingual is a plus Benefits: Competitive pay Flexible scheduling Opportunities for growth Employee discounts How to Apply: Please submit your resume through Zip Recruiter or apply in person at 3247 W Gentry Pkwy, Tyler, TX 75702 Join us to be part of an energetic team that values professionalism, efficiency, and exceptional service. Your dedication will help foster a welcoming environment where every visitor feels valued! Job Types: Full-time, Part-time Benefits: Employee discount Flexible schedule Work Location: In person