Patient Service Coordinator

Job Title

Patient Services Coordinator

About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders.

Position Summary

The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource.

Education

High school diploma or equivalent required Post secondary education preferred

Experience

One year of customer service experience required One year of medical office setting experience preferred Knowledge of medical insurance preferred

Knowledge/Skills/Abilities

Exceptional customer service skills Strong computer skills such as Microsoft word, excel or hospital technology systems Communicate and interact in respectful and professional manner Contribute to positive clinic team work environment Ability to perform front desk clinic functions HIPAA knowledge and ability to handle confidential information Demonstrate prompt and reliable attendance Apply logical thinking to problem solve Ability to multi-task in a fast-paced work environment