Field Service Manager

Field Service Manager

Trident Service Group is a premier swimming pool service, retail, and construction company enabling backyard entertainment. Founded on a legacy of family-owned businesses dating back to the 1960s, we are committed to delivering exceptional customer service and top-quality solutions. From custom pool construction to expert maintenance and retail offerings, we take pride in providing personalized care and building lasting relationships with our clients.

Trident Service Group is expanding into new markets and is seeking an experienced pool service professional with the technical expertise, leadership ability, and entrepreneurial drive to help launch and grow a new service territory. This is not a traditional desk-based Field Service Manager position. During the initial launch, the Field Service Manager will be a hands-on player-coach responsible for personally servicing customers, diagnosing and completing repairs, quoting, and selling work, developing customer relationships, and establishing Trident's presence in the market.

As the customer base and service territory grows, the Field Service Manager will develop additional technicians, build efficient service routes, manage field operations, and assume increasing responsibility for the performance of the market. The objective is to build the service territory from the ground up and develop it into a scalable operation with the potential to become a future standalone Trident branch. This opportunity is ideal for an experienced technician who wants to take the next step beyond servicing pools and have the opportunity to build and lead a business.

Key Responsibilities:

• Launch & Grow the Market
• Deliver Exceptional Field Service
• Build & Lead the Team
• Own Service Operations
• Manage Business Performance

Requirements:

• Technical Experience
• Leadership Capability
• Entrepreneurial Profile
• Physical & Scheduling Requirements

Benefits:

• $60,000-$80,000 base salary, depending on experience.
• Target performance bonus tied to market growth and success.
• Medical, dental, and vision insurance.
• Health savings account.
• Company-provided long-term disability and life insurance.
• Retirement plan with company match.
• Paid time off.
• Employee assistance program.
• Employee discount.
• Professional development assistance.
• Potential for Company Provide Vehicle

Work Location: In person