Sr. Director- Service Quality

Requisition I D: 925897 Store #: E00838 Engineering - Quality DAL-T
Position : Full-Time
Total Rewards: Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Sr. Director of Service Quality is responsible for the promotion of quality awareness & continuous improvement for the Network labs. Will also own the implementation of corporate policies & procedures at the specified site(s). Ensures internal processes & metrics are aligned to create a high level of product quality & consistency. Strengthen quality systems, determining the appropriate infrastructure & resources required to achieve business objectives at the labs.


MAJOR DUTIES AND RESPONSIBILITIES

• Facilitate company's quality control, quality assurance & compliance functions
• Ensure compliance with applicable internal/external regulations, standards, policies & procedures, & performance
• Develop, implement & monitor progress of strategic quality plan & objectivesworking closely with production labs, engineering, continuous improvement, Operations Excellence, Maintenance, & training
• Ensure critical/strategic priorities have resources & sufficient quality oversight to ensure timely resolution of issues
• Negotiate/Assesses customer quality agreements
• Maintain working relationships with all customers & government agencies projecting a positive corporate image
• Provide updates/recommendations to management of the quality plan/objectives
• Maintain contacts with critical suppliers, professional organizations, consultants & colleagues to remain current with industry standards
• Ensure a comprehensive Validation Master Plan in compliance for all policies released in a timely manner
• Coordinates work efforts of a group to establish, maintain structure & organization.
• Act as the corporate designate for all forms of communication with regulatory authorities onsite compliance mattersand communication with Central headquarters
• Facilitate introduction of new products in network labs
• Travel required up to 50%

BASIC QUALIFICATIONS

• BS degree in Science, Engineering, or Operations Management
• Minimum of 15 years of experience in manufacturing environment
• Minimum of 15 years of management/leadership experience
• Demonstrated ability to develop, coach & mentor key employees
• Track record of success & a broad understanding of contemporary quality practices
• Experience in development of an organizational culture that promotes & sustains quality as an element of superior business performance
• Significant experience/knowledge in Quality areas (Quality Assurance & Quality Control including Validation & proven expertise in the design & implementation of quality processes
• Technical knowledge of product design, manufacturing, process design & improvement
• Ability to effectively relate the quality functions to the business as a whole
• Excellent verbal & written communication skills

PREFERRED QUALIFICATIONS

• Advanced Degree
• Medical Device Class II+ experience
• Spanish Speaking Preferred

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.