Restoration Project Manager

Job Description

Job Description

Benefits:

• Salary+Commission
• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

About Spartan Emergency Water Removal:
Spartan Emergency Water Removal is a USMC Disabled Veteran - founded company specializing in water, fire, mold, storm, environmental, and reconstruction services. We proudly serve homeowners and businesses across Northern Virginia, Fredericksburg, Richmond, and surrounding areas. Our team is committed to delivering fast, professional restoration services while maintaining a supportive and team-driven workplace.

Job Summary:
The Mitigation Project Manager owns the full lifecycle of assigned mitigation projects, from initial inspection through final closeout. This role is responsible for scoping work, securing approvals, directing field crews and subcontractors, and ensuring quality execution, documentation, and customer satisfaction. The PM is directly accountable for project profitability, carrier communication, and meeting gross margin and operational standards in a high-autonomy, performance-driven, commission-based role.

Key Responsibilities:
Project Lifecycle Management

• Own mitigation projects from intake through closeout, including inspections, scoping, production oversight, supplements, invoicing, and punch list completion. Conduct initial loss inspections, document conditions, and communicate findings to carriers and property owners. Proactively manage supplements and scope changes throughout the project lifecycle.

Estimating, Scoping & Authorization

• Create detailed Xactimate scopes for all projects and ensure all work is properly documented and authorized. Secure signed Daily Work Authorizations (DWA) before any work begins. Manage change orders in writing and ensure all scope modifications are approved prior to execution.

Financial Performance & Cost Management

• Manage project costs to achieve a minimum 40% gross profit target. Monitor labor, equipment, and subcontractor expenses and flag overruns early. Drive revenue through complete scoping, accurate documentation, and timely supplement submission.

Customer & Carrier Relations

• Serve as primary point of contact for homeowners and insurance carriers. Set expectations, manage communications, and handle supplement negotiations. Collect deductibles and initial payments on-site and ensure same-day documentation.

Field Operations & Crew Coordination

• Direct crews and subcontractors to ensure timely, high-quality production. Enforce IICRC S500/S520 standards, verify proper equipment usage, and ensure safe job site conditions.

Documentation & Reporting

• Maintain complete daily documentation including photos, moisture logs, DWAs, and job updates. Submit all updates daily and ensure all communication and decisions are documented in writing.

On-Call & Emergency Response

• Participate in a 24/7 emergency on-call rotation and respond to losses within required timeframes. Perform initial inspections, deploy emergency mitigation equipment, and secure authorization before leaving emergency sites.

Safety & Compliance

• Enforce OSHA safety standards and ensure compliance with IICRC and Virginia DPOR requirements. Maintain strict PPE compliance and adhere to all safety and labor regulations, including minor labor restrictions.

What We Expect From Our Team:
All Spartan employees are expected to maintain a collaborative, professional, and positive attitude. Team members must be willing to assist others, adapt to changing priorities, and contribute to a respectful and supportive workplace. Employees represent Spartan in the field and are expected to perform their duties with integrity, accountability, and a solution-oriented mindset.

Required Skills & Qualifications

• Proficiency with Xactimate estimating platform required (Level 1 minimum; Level 2 preferred)
• Working knowledge of insurance restoration claims process, including ACV, depreciation, supplements, and carrier negotiation
• Ability to interpret moisture maps and psychrometric data and manage drying programs to IICRC S500 standards
• Strong written and verbal communication skills for interaction with property owners, carriers, and adjusters
• Ability to manage multiple concurrent projects with competing priorities and deadlines
• Experience managing project budgets, tracking labor costs, and controlling field expenditures against scope
• Proficiency with field management CRM platforms for documentation, scheduling, and reporting
• Valid Virginia drivers license with clean driving record and ability to operate company vehicles
• High school diploma or equivalent required
• Must pass background check and drug screening
• ICRC WRT required within 90 days of hire
• IICRC ASD required within 90 days of hire
• IICRC AMRT preferred
• IICRC FSRT preferred
• IICRC OCT preferred
• Minimum 2 years of restoration, insurance restoration, or construction project management experience preferred

Work environments may include residential and commercial properties affected by water, fire, mold, or environmental damage with exposure to dust, debris, and noise.

Spartan Emergency Water Removal is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.

Spartan Emergency Water Removal complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities unless doing so would cause undue hardship. Applicants needing accommodation during the hiring process should contact Human Resources.