Personal Banker

Responsibilities Provide personalized banking support across multiple branch locations Adapt quickly to new branch environments, teams, and customer needs Build lasting customer relationships through proactive, meaningful conversations Lead discovery driven conversations to understand customer needs Drive branch growth by identifying opportunities and promoting solutions Support everyday banking needs, including account openings, service requests, and credit applications Perform cash handling and teller line activities Demonstrate comfort using and adopting digital tools and technologies Collaborate with branch teammates to coordinate seamless handoffs Requirements 6+ months of interacting with customers experience Prior experience in financial services or a highly regulated customer‑facing role Bilingual speaking and listening proficiency in Spanish/English Experience building trust‑based customer relationships through active listening, follow‑up, and consistent engagement Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs Demonstrated comfort with digital tools and technology Ability to identify customer needs and connect them to appropriate solutions Proven ability to collaborate with teammates and partners Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns Core Competencies Demonstrates strong customer relationship management skills, with a focus on active listening and identifying customer needs. Proficient in using digital tools and technologies to enhance customer interactions and support banking services. #J-18808-Ljbffr