Systems Administrator

Systems Administrator

Under general supervision, the Systems Administrator provides support for servers, the system network, networked applications, and IP telephony. Additional duties include providing on-call service, purchasing equipment, and providing technical advice and assistance to management regarding the design, acquisition, and installation of hardware and software to meet strategic needs and deadlines.

Essential Duties and Responsibilities

• Provides support for the City's computer network and networked applications and IP telephony.
• Utilizes help-desk ticketing software; processes requests and responds directly or forwards to the next tier of support; provides completion, updates, or other status information via e-mail, in-person, or voice mail.
• Monitors and analyzes the entire network in order to troubleshoot existing problems and identify areas of concern.
• Manages assigned City IT projects by setting project goals, maintaining project timeframes, coordinating project team members and establishing relationship with vendor liaison.
• Works on projects as a team and individually to complete them within acceptable parameters and expected timeframes, including projects related to new software installation, distribution, and hardware upgrades, and testing new software or trial software.
• Secures information by creating, modifying and disabling Active Directory user accounts, managing file and folder permissions on network shares, and maintaining VPN security.
• Makes decisions, purchases and provisions City system equipment.
• Provides 24/7 on-call support to City emergency and public agencies including but not limited to Police, Fire, and the Public Library system.
• Maintains the integrity of City data through information security and access management; ensures the security of the information systems, communications lines, and equipment.
• Maintains the backups and restoration of data and regular data library maintenance.
• Manages vendor relationships focusing on scheduling needed servicing, negotiating purchasing, and communicating any product or service-related concerns.
• Provides MDM administration and management to include; end user/device enrollments and deletions, ensuring mobile implementations are in line with City standards, mobile device testing, end user troubleshooting, and providing technical support on all mobile products.
• Searches for requested information in City systems, including but not limited to, e-mail, phones, on premises and cloud storage devices to fulfill open records requests. Organizes and provides information to requestor upon completion of search.
• Writes and maintains documentation including flow charts, diagrams, user manuals, and installation instructions to ensure proper use of system.
• Keeps up-to-date on new emerging technologies.
• Communicates courteously and professionally and maintains working relationships with others in carrying out job functions.
• Communicates with, and provides advice to, management and others in the work unit regarding decommission of old hardware and software as well as implementation of new technologies.
• Works safely, follows safe work practices, and identifies and reports unsafe work conditions.
• Performs other duties as required or assigned.

Minimum Qualifications

• Bachelor degree in computer science or a closely related field.
• Four years of experience in a multi-user environment.
• Equivalent combination of education and/or experience is acceptable.
• Valid driver's license.
• Ability to create and maintain effective working relationships with peers, superiors, other City departments, vendors, contractors, external government agencies and organizations.
• Strong communication skills, both orally and in writing.

Supplemental Information

Preferred Qualifications

• Previous public sector experience in information technology.
• 1+ year(s) of Managed Services Provider (MSP) experience.